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- Tasks: Lead a team of maintenance technicians and ensure top-notch service delivery.
- Company: Join Urban Planters, a carbon-negative company transforming spaces with plants.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real impact by enhancing customer experiences and leading a passionate team.
- Qualifications: Leadership skills, customer service experience, and a valid UK driving licence.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Job description
Position: Interior Maintenance Supervisor
Location: Leeds
Contract: Full Time 37.5 hours per week, Permanent.
Salary: Competitive Salary Offered
Reporting To: Branch Manager
Urban Planters has been bringing homes and workplaces to life with plants since 1965.
We deliver our products and services using our national network of branches, spanning the length and breadth of the UK. This means we can offer the personalised service of a local business but with the standards and resources of a national organisation.
Quality, safety, sustainability and professionalism underpin all that we do. To this end, we are ISO 9001, 14001 and 45001 certified.
We now have a carbon negative business who’s teams install planting in, on and around the buildings of the companies we partner with. We are happiest while we are landscaping, installing indoor planting schemes or maintaining the plants or grounds of our clients.
Urban Planters – Maintenance Supervisor – Leeds Branch
Are you looking for your next promotional opportunity?
We are currently seeking an Interior Maintenance Supervisor to join our dedicated team at the Leeds branch. If you are passionate about developing staff and providing excellent customer service, this could be the perfect opportunity for you!
The Role
This field-based team leadership role focuses on supporting the local Technicians in their day to day role and assisting your line manager in the delivery of service excellence to our customers. You will be responsible for delivering specific KPIs set out by the business, with the Branch Operations Manager remaining accountable. Key responsibilities include:
- Acting as the direct supervisor and line manager for maintenance technicians in the branch.
- Providing frontline support in customer engagement to help drive the business forward.
- Assisting the Branch Operations Manager in optimising the productivity of the Technician team.
- Ensuring that quality control measures are followed and regularly checked as well as carrying out quality audits on customer sites.
- Supporting the TPA (Technical Performance Assessment) process and assisting the Branch Operations Manager in creating development plans for Technicians.
- Overseeing the procurement process and ensuring Technicians have the necessary preparations and equipment.
- Offering daily technical support and assisting with training Technicians on the frontline.
- Spending at least four days a week in the field
- Leading the team in developing and implementing \’Best Practices\’ for service delivery.
- Supporting branch administrators to plan and organise routes for the branch technicians.
- Handling customer complaints and queries where necessary with support of branch operations managers & local business development managers/national account managers.
- Support with surveys when required to establish accurate requirements
- On occasions you may need to cover maintenance contractual work when required
Qualifications
- Full UK driving licence held for more than two years, with no more than six penalty points.
- Have demonstrated leadership skills in a working environment.
- Have the ability to work in a fast-paced environment with the ability to adapt quickly to changes in the work environment.
- Must have worked in a Technician role for a minimum of 1 year
- Self-motivated and an excellent problem solver
- Demonstrate excellent customer service and communication skills.
- Resilient with a positive attitude
- Ability to work unsupervised and work well under pressure
- Experience in managing within a service delivery environment would be advantageous but this is something we can offer training on
- Flexibility with working patterns to support business needs.
- Pride in the job you do
All salary and benefits will be discussed at the application stage with the Hiring Manager.
Closing date for this position is 25th July.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
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Interior Maintenance Supervisor employer: Rentokil Initial Group
Contact Detail:
Rentokil Initial Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interior Maintenance Supervisor
✨Tip Number 1
Get to know the company! Research Urban Planters and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and customer service. Use examples from your past experiences to demonstrate your skills and how you can contribute to the team at Urban Planters.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Urban Planters family!
We think you need these skills to ace Interior Maintenance Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Interior Maintenance Supervisor role. Highlight any leadership experience and customer service skills, as these are key for us at Urban Planters.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for plants and maintenance, and how you can contribute to our team. Don’t forget to mention why you want to work with us specifically!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and adapt to changing situations, so let us see that side of you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rentokil Initial Group
✨Know Your Stuff
Before the interview, make sure you understand Urban Planters' mission and values. Familiarise yourself with their commitment to quality, safety, and sustainability. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Interior Maintenance Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and drive service excellence, as this is key to the role.
✨Prepare for Technical Questions
Expect questions related to technical performance assessments and quality control measures. Brush up on your knowledge of best practices in maintenance and customer service. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or how success is measured in the role. This shows your enthusiasm and willingness to engage with the company’s goals, making you a memorable candidate.
