Graduate Team Leader

Initial - Operations and Management Graduate Programme Join Our Team and Make a Difference! Are you a graduate looking for a hands‑on, dynamic role where you can shape your career, be rewarded for your efforts, and make a real impact in a global company? Join Initial Washroom Hygiene at the Leeds branch, and embark on an exciting journey towards a successful career in a FTSE100 company. Why Join Initial Washroom Hygiene? Competitive Salary Package: Start with a basic salary of £28,184per annum. Expected OTE: £31,825 per annum, with bonus and commission schemes available. Benefits: Career progression, mobile phone, laptop and company discount scheme. Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week). Industry-Leading Training: Receive top notch training to allow you to become an industry expert and gain exposure to various areas in our business to aid your future development. The Operations and Management Graduate Role You will start your career with us as a Service Team Leader, where you will be responsible for managing a team of Customer Delivery Representatives, reporting directly to the Service Centre Manager. You will ensure the delivery of Key KPIs, including - Health and Safety, State of Service, Vehicle Maintenance, Productivity. The position entails weekly planning of the routes to ensure maximum customer facing time and minimise driving time. Daily debriefing of direct reports to ensure they have completed the planned works and re-plan as necessary to maximise customer satisfaction. The Principle Duties and Responsibilities of the Role Include: Customer service Provide clarity on the business expectations of customer service for drivers, ensuring these standards are achieved Assist various members of the service management team, whilst coordinating customer service requests and other related information to ensure customer service expectations are achieved Team work Work alongside the Service Centre Manager, Service Manager and Other Service Team Leaders to deliver the required company objectives for the branch Decision making Manage performance to ensure the CDR is working their contracted hours, fulfilling their daily calls and holding to account any performance issues Contribute to route solutions for new customer service requirements Able to identify sub-standard customer service, route deficiencies or CDR performance to line management. Communications Provide support to service centre management team providing customer service data from the CDR Support and communicates business requirements to the CDR, ensuring all CDRs are clear on objectives and tasks Organising Plan time to ensure that the service operation runs efficiently to support customer expectations Ensures that all CDRs operate in an efficient and effective manner Able to support and coordinate CDR resources whilst developing and managing CDRs based at the Service Centre to ensure that the required Company standards are achieved. Pro-actively review CDR and vehicle requirements to ensure effective and efficient use of resources. Health