Rentokil Pest Control Administrator - FTC
Join Our Team and Make a Difference!
We are currently seeking an Administrator to join our dedicated team at the Dudley office for our Pest Control business, on a 6 month fixed term contract. If you enjoy solving problems and providing excellent customer service, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: £24,991 per annum.
- Benefits: Discount scheme, bonus and career opportunities
- Work‑Life Balance: Full‑time, 6 month fixed term contract, Monday to Friday (37.5 hr week)
- Industry‑Leaning Training: Receive top‑notch training to support our customers' needs.
The Role
As a Pest Control Administrator, you will be responsible for dealing with disputes, validating data and resolving issues in line with the dispute management process.
Key Responsibilities
- Providing a high level of customer service to deal with complaints linked to accounts
- Managing Purchase Orders and raising credit notes
- Controlling and monitoring daily query levels
- Highlighting and escalating process gaps
- Handling inbound calls
- Developing good relationships with internal stakeholders
- Any other ad hoc administration duties
Qualifications
- Experience in credit control desirable
- Experience in dealing with high‑volume inbound calls
- Experience working within a customer service environment
- Ability to work to tight deadlines
- Excellent IT skills including MS Office
- Excellent written and verbal communication skills
- Good organisational skills
- Experience working with a credit management system would be an advantage
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system – linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Leads Commission scheme available – although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) – free to access and available 24/7 to you, your family, and friends.
- Refer a Friend – earn up to £1,000 for referring someone to work for Rentokil Initial.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy.
