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For Companies At a Glance
- Tasks: Maximise debt collection and enhance credit control functions in a supportive team.
- Company: Join Rentokil Initial, a global leader in business services.
- Benefits: Competitive salary, bonuses, discounts, and career growth opportunities.
- Other info: Dynamic environment with industry-leading training and uncapped commission potential.
- Why this job: Make a real impact while enjoying a balanced work-life in a hybrid role.
- Qualifications: 2 years experience in collections and strong communication skills required.
The predicted salary is between 24991 - 27631 £ per year.
Join Our Team and Make a Difference!
We are currently seeking a Credit Control Advisor to join our dedicated team at the Dudley office. If you have previous experience working in a collections environment and can support enhancing the credit control function, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start from £24,991 per annum depending on experience
- Expected OTE: from £27,631 per annum, with bonus
- Benefits: Discount scheme, bonus, incentives and career opportunities
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week), Hybrid role, Tuesday and Wednesday in the Dudley office
- Industry-Leading Training: Receive top-notch training to support our customers' needs.
The Role
As a Credit Control Advisor, you will be responsible for maximising the collection of debt, while ensuring that the debtor days are reduced in line with company targets.
Key Responsibilities:
- Debt management and collection of customer accounts
- Responsibility for your section of the ledger
- Achieving agreed collection targets
- Providing reports on the performance of accounts
- Controlling and monitoring the daily debt
- Monitoring cash allocation and proposing corrective action on allocated accounts where needed
- Escalating serious issues to the Team Leader or Credit Manager
- Providing an excellent level of customer service
- Resolving all business queries within agreed timeframes
- Ad hoc administration duties
Requirements
- A minimum of 2 years experience within a collections environment
- ICM qualification would be advantageous
- Ability to initiate and facilitate continuous improvements
- Work to strict timeframes
- Ability to maintain a high level of accuracy
- Excellent IT skills including MS Office and Pivot tables
- Understanding of audit controls
- Excellent written and spoken communication skills
- Good organisation skills
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Credit Control Advisor - FTC - 12 months in Dudley employer: Rentokil Initial Group
Contact Detail:
Rentokil Initial Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Advisor - FTC - 12 months in Dudley
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Credit Control Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Rentokil Initial and understand their values and services. Be ready to discuss how your experience in collections can enhance their credit control function. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions related to debt management and customer service. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect!
We think you need these skills to ace Credit Control Advisor - FTC - 12 months in Dudley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control Advisor role. Highlight your experience in collections and any relevant skills that match the job description. We want to see how you can enhance our credit control function!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in debt management and customer service, and let us know why you want to join Rentokil Initial.
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and professional. We love seeing candidates who can articulate their thoughts well, so proofread your application before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Rentokil Initial Group
✨Know Your Numbers
Before the interview, brush up on your debt management and collection statistics. Be ready to discuss how you've maximised collections in previous roles and any specific targets you've achieved. This shows you understand the importance of performance metrics in a Credit Control Advisor role.
✨Showcase Your Customer Service Skills
As a Credit Control Advisor, excellent customer service is key. Prepare examples of how you've resolved customer queries or issues in the past. Highlight your communication skills and ability to maintain professionalism, even in challenging situations.
✨Familiarise Yourself with the Company
Research Rentokil Initial and their credit control function. Understand their values and how they prioritise people. This will help you align your answers with their company culture and demonstrate your genuine interest in joining their team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations related to debt management or customer interactions. Practising these scenarios can help you articulate your thought process clearly during the interview.