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For Companies At a Glance
- Tasks: Manage product quality complaints and drive improvements across global teams.
- Company: Join Rentokil Initial, a diverse and inclusive global leader in product quality.
- Benefits: Enjoy competitive salary, hybrid working, and generous holiday allowance.
- Why this job: Make a real impact on product quality while collaborating with a dynamic team.
- Qualifications: Degree or technical qualification with strong problem-solving and communication skills.
- Other info: Embrace diversity and be your authentic self in a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Manage the Product Quality Complaints system to ensure that complaints are reported, recorded, actioned, resolved and closed off with the originator, including hands-on support where required. Provide the key link between Product Quality complaints & product improvements via Product Development, M&I through the Change Control Process.
Main Tasks
- Manage the Product Quality complaints to handle complaints from all regions of the Group, including:
- Collating major or multiple complaints and initiating action with either the supplier, the product designer (M&I team) or the local operations team
- Taking the lead in specific investigations
- Monitoring open investigations
- Issuing a monthly report showing statistics and highlights
- Quality Alerts to highlight actions required by regions, e.g. in the case of a product recall, a requirement to check stock, or a need to inform staff of a specific issue
- Change Alerts to communicate conclusions to major product improvement projects
- Other general communications related to product quality
Essential
- Tertiary qualification - degree, apprenticeship or other technical qualification
- Highly developed technical knowledge and aptitude
- Strong written and verbal communication skills in highly-technical areas
- Good problem solving skills
- Ability to work under pressure, meeting strict deadlines.
Preferred
- Qualifications in an appropriate area such as Engineering, Production Technology or similar Science-based field
- In depth knowledge of Group and local financial processes
Benefits
- Competitive salary and bonus scheme
- Hybrid working
- Rentokil Initial Reward Scheme
- 23 days holiday, plus 8 bank holidays
- Employee Assistance Programme
- Death in service benefit
- Healthcare
- Free parking
At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute. We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (joanna.sharpe@rentokil-initial.com) if you need anything.
Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.
Global Product Quality Manager in Crawley employer: Rentokil Initial Group
Contact Detail:
Rentokil Initial Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Product Quality Manager in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their quality standards and be ready to discuss how your skills can help improve their processes. Show them you mean business!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Global Product Quality Manager in Crawley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see your genuine interest in product quality and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with the Global Product Quality Manager role, so don’t hold back!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, especially when it comes to technical details. Avoid jargon unless it's necessary, and make sure your key points stand out.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rentokil Initial Group
✨Know Your Product Quality Inside Out
Before the interview, dive deep into understanding product quality management. Familiarise yourself with common complaints and resolutions in the industry. This will help you speak confidently about how you can manage the Product Quality Complaints system effectively.
✨Showcase Your Communication Skills
Since the role requires issuing global communications, practice articulating complex ideas clearly. Prepare examples of how you've successfully communicated quality issues or improvements in past roles. This will demonstrate your strong written and verbal communication skills.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about specific challenges you've faced in product quality management. Think of a few examples where you identified a problem, initiated action, and resolved it. Highlight your analytical skills and ability to work under pressure.
✨Emphasise Your Collaborative Spirit
This role involves working closely with various teams, so be ready to discuss how you've collaborated with others in the past. Share experiences where you led meetings or forums, and how you ensured all voices were heard. This will show that you're a team player who values diverse perspectives.
