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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch services and drive sales growth.
- Company: Join Urban Planters, a vibrant company passionate about plants and customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for personal development.
- Why this job: Make a real impact in a role that combines leadership with your love for plants.
- Qualifications: 2+ years of management experience and a passion for customer service.
- Other info: Exciting career growth potential in a supportive and fun environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Brentwood
Contract: Full Time 37.5 hours per week, Permanent
Reporting To: Head of Operations
The Role
Responsible for overall running of the branch including ensuring that the branch meets annual revenue and profit targets. The branch manager oversees a team, including Service Supervisor, Maintenance Technicians, Installation Technicians and Administrators, to ensure the delivery of high-quality services to customers within the branch, as well as the Health, Safety and wellbeing of all staff and Customers. The branch manager is responsible for recruiting, motivating and managing the entire branch. The branch manager will support driving sales growth through engaging technicians in leads to promote both existing and new business opportunities whilst maintaining a sustainable margin. This role is a split office and field-based management position.
Staff Management
- Oversee staff recruitment, absences, and HR responsibilities.
- Ensure the team meets contractual obligations and service targets.
- Support Local Technicians in meeting customer plant needs and promoting additional services and products.
- Provide training, coaching, field accompaniment, performance reviews, and team meetings for Maintenance and Installation Technicians.
- Support with retaining relationships with high profile customers across the branch territory by conducting reviews where required with Business Development Managers / Key Account Managers.
Service Responsibilities
- Monitor and manage profit and loss responsibilities.
- Work to meet deadlines and customer expectations.
- Ensure service resources are available to meet the contractual and ad hoc needs of our customers.
- Regularly review service routes to optimise profitability per technician.
- Recruit the service team to budgeted headcount and ensure adequate training and management support is given to minimise service churn.
- Directly line manage installation team and support service supervisor to directly line manage maintenance technicians within the branch.
- Set targets for the service team and manage performance against agreed KPIs.
- Ensure compliance with business instructions related to the health and safety of staff, customers, site contractors, the public, and the environment.
- Manage relationships with third party suppliers to ensure they adequately meet the needs of the branch operation.
- Analyse data to reduce risk and make informed decisions.
Administration
- Recruit the admin team to budgeted headcount and ensure adequate training and management support is given to minimise admin churn.
- Ensure the branch operation adheres to the divisional H&S management system and risk control systems.
- Ensure the branch adheres to the plant passport process to comply with legislation.
Other Duties
Perform any reasonable duties that may arise in the course of the job.
Requirements
Required Experience
- Experienced in managing and controlling budgets.
- Knowledge and experience in planning, and ensuring contingency plans are in place to deal with unforeseen issues.
- Skilled in managing large and unpredictable workloads.
- Experienced in business to business service / customer relationships.
- Management or supervisory experience for a minimum of 2 years.
- Skilled in managing and motivating people and utilising resources effectively.
- Previous experience working within a similar industry.
Key Competencies
- Delivers Results
- Acts Commercially
- Manages Self
- Coach and develop
- Display Leadership
- Work with Others
Skills
- Good IT skills
- Clear and effective communication skills
- Demonstrates excellent customer service skills
- Ability to work well under pressure and meet business targets
- Holds a driving licence with up to a maximum of 6 points on the driving licence.
Personality
- Has a passion for plants and what plants can do for our customers
- Resilient
- Self-confident
- Maintains a positive attitude
- Excellent problem solver
- Takes pride in their work
- Helpful and adaptable
- Displays a sense of humour
Image
Presents themselves in a well-groomed and smart manner.
Personal Circumstances
- Holds a driving licence with up to a maximum of 6 points on the driving licence.
- Willingness to engage in ongoing development.
- Ability to work flexibly, including evenings, overnight and weekends to meet business needs.
Formal Education, Qualifications or Training - Essential and Desirable
- Prior training or experience within a similar industry (Essential)
Benefits
All salary and benefits will be discussed at the application stage with the Hiring Manager.
Closing date for this position is 23rd December.
Branch Manager in Brentwood employer: Rentokil Initial Group
Contact Detail:
Rentokil Initial Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager in Brentwood
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience managing teams and budgets. Use specific examples that highlight your leadership and problem-solving abilities to make a lasting impression.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, reach out directly to the hiring manager or someone in the team. A quick message expressing your enthusiasm can set you apart from the crowd and show that you're genuinely interested.
✨Tip Number 4
Keep learning! Stay updated on industry trends and best practices. This not only boosts your confidence but also gives you great talking points during interviews. Plus, it shows that you're committed to ongoing development, which is a big plus for employers.
We think you need these skills to ace Branch Manager in Brentwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Manager role. Highlight your experience in managing teams, budgets, and customer relationships. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about plants and how your previous experience makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Leadership Skills: As a Branch Manager, you'll be leading a team. Make sure to highlight any relevant leadership experience in your application. We love seeing examples of how you've motivated and developed others in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Urban Planters!
How to prepare for a job interview at Rentokil Initial Group
✨Know Your Numbers
As a Branch Manager, you'll be responsible for budgets and profit margins. Brush up on your financial knowledge and be ready to discuss how you've managed budgets in the past. Bring specific examples of how you’ve driven sales growth or improved profitability.
✨Showcase Your Leadership Skills
This role involves managing a diverse team. Prepare to share your experiences in motivating and developing staff. Think about times when you’ve successfully led a team through challenges or implemented training programmes that made a difference.
✨Understand the Industry
Familiarise yourself with the plant service industry and Urban Planters' unique offerings. Be prepared to discuss trends, customer needs, and how you can contribute to the company’s success. Showing genuine passion for plants will definitely set you apart!
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to manage unexpected issues or conflicts within your team. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
