At a Glance
- Tasks: Lead a dynamic team, organise routes, and enhance customer service.
- Company: Join Rentokil Initial, a leader in hygiene services with a supportive culture.
- Benefits: Competitive salary, bonuses, healthcare, and exciting discounts.
- Other info: Enjoy career growth opportunities and a vibrant work-life balance.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Leadership experience and a full UK driving licence required.
The predicted salary is between 31154 - 35500 € per year.
We are currently seeking a Service Team Leader to join our dedicated team at the Croydon branch. If you are passionate about developing staff and providing excellent customer service, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of £31,154 per annum. Expected OTE: £35,500 per annum, with bonus and commission schemes available.
- Benefits: Uniform and RI Rewards.
- Relocation Package: Up to £5,000 to help you settle in if moving from more than 2 hours away.
- Work‑Life Balance: Full‑time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary.
- Industry‑Leading Training: Receive top‑notch training to support our customers' needs.
The Service Team Leader Role
As a Service Team Leader, you will support the branch's operations and organise the Service Driving team. Key responsibilities include:
- Planning and organising routes for our drivers.
- Organising the fleet of vehicles we have.
- Managing a certain number of drivers within the branch.
- Dealing with customer complaints and queries.
- Identifying ways to improve the quality and efficiency of customer service.
- Providing support and development for colleagues in the branch.
- Keeping relevant documentation up to date including vehicle information.
- On occasions, you may need to cover driving routes.
Requirements
- Full UK manual driving licence held for more than two years, with no more than six penalty points.
- Demonstrated leadership skills in a working environment.
- Ability to work in a fast‑paced environment with the ability to adapt quickly to changes in the work environment.
- Experience in managing within a service delivery environment would be advantageous but training can be provided.
- Demonstrate excellent customer service and communication skills.
- Flexibility with working patterns to support business needs.
- Ability to use own initiative and have a positive ‘can do' attitude.
- Pride in the job you do.
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
- Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
Equal Employment Opportunity Statement
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Service Team Leader employer: Rentokil Initial Careers
Rentokil Initial is an exceptional employer that prioritises employee development and customer satisfaction, making it an ideal workplace for those passionate about leadership in service delivery. With a competitive salary package, industry-leading training, and a strong focus on work-life balance, employees at the Croydon branch enjoy numerous benefits including a relocation package, performance-linked salary grading, and opportunities for career advancement. The supportive work culture fosters growth and rewards initiative, ensuring that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Service Team Leader
✨Tip Number 1
Network like a pro! Reach out to current employees at Rentokil Initial on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Team Leader role.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show your passion for the role! During interviews, share specific examples of how you've developed staff or improved customer service in previous positions. This will demonstrate that you’re not just looking for any job, but that you genuinely want to contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Rentokil Initial family.
We think you need these skills to ace Service Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Team Leader role. Highlight any leadership experience and customer service skills, as these are key for us at Rentokil Initial.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for developing staff and providing excellent customer service. Let us know why you’re excited about joining our team in Croydon.
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! Whether it’s improving team performance or enhancing customer satisfaction, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Rentokil Initial Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Team Leader role. Familiarise yourself with the key responsibilities like planning routes and managing drivers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role requires demonstrated leadership skills, think of specific examples from your past experiences where you've successfully led a team or improved service delivery. Be ready to discuss how you can develop staff and handle customer complaints effectively.
✨Prepare for Customer Service Scenarios
Expect questions about customer service situations. Prepare by thinking of times when you've dealt with difficult customers or improved service quality. Highlight your communication skills and your positive 'can do' attitude, as these are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training provided, the team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
