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- Tasks: Lead a dynamic team, organise routes, and enhance customer service.
- Company: Join Rentokil Initial, a leader in hygiene services with a supportive culture.
- Benefits: Competitive salary, bonuses, healthcare, and exciting discounts.
- Other info: Enjoy career growth opportunities and a vibrant work-life balance.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Leadership experience and a full UK driving licence required.
The predicted salary is between 31154 - 35500 £ per year.
We are currently seeking a Service Team Leader to join our dedicated team at the Croydon branch. If you are passionate about developing staff and providing excellent customer service, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of £31,154 per annum. Expected OTE: £35,500 per annum, with bonus and commission schemes available.
- Benefits: Uniform and RI Rewards.
- Relocation Package: Up to £5,000 to help you settle in if moving from more than 2 hours away.
- Work‑Life Balance: Full‑time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary.
- Industry‑Leading Training: Receive top‑notch training to support our customers' needs.
The Service Team Leader Role
As a Service Team Leader, you will support the branch's operations and organise the Service Driving team. Key responsibilities include:
- Planning and organising routes for our drivers.
- Organising the fleet of vehicles we have.
- Managing a certain number of drivers within the branch.
- Dealing with customer complaints and queries.
- Identifying ways to improve the quality and efficiency of customer service.
- Providing support and development for colleagues in the branch.
- Keeping relevant documentation up to date including vehicle information.
- On occasions, you may need to cover driving routes.
Requirements
- Full UK manual driving licence held for more than two years, with no more than six penalty points.
- Demonstrated leadership skills in a working environment.
- Ability to work in a fast‑paced environment with the ability to adapt quickly to changes in the work environment.
- Experience in managing within a service delivery environment would be advantageous but training can be provided.
- Demonstrate excellent customer service and communication skills.
- Flexibility with working patterns to support business needs.
- Ability to use own initiative and have a positive ‘can do' attitude.
- Pride in the job you do.
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
- Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
Equal Employment Opportunity Statement
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Service Team Leader in London employer: Rentokil Initial Careers
Contact Detail:
Rentokil Initial Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader in London
✨Tip Number 1
Get to know the company! Research Rentokil Initial and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think about your past experiences and how they align with the role of Service Team Leader. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Service Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Team Leader role. Highlight any leadership experience and customer service skills, as these are key for us at Rentokil Initial.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about developing staff and providing excellent customer service. Be genuine and let your personality come through!
Showcase Relevant Experience: When filling out your application, focus on your experience in managing teams or working in a fast-paced environment. We want to see how you can adapt and thrive in our dynamic setting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Rentokil Initial Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Team Leader role. Familiarise yourself with the key responsibilities like planning routes and managing drivers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership experience. Think of specific examples where you've successfully led a team or resolved conflicts. Highlighting your ability to develop staff and improve customer service will set you apart.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and queries. Prepare some scenarios where you've turned a negative customer experience into a positive one. This will showcase your problem-solving skills and commitment to excellent customer service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the training process or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.