At a Glance
- Tasks: Handle customer queries and support account management in a dynamic team.
- Company: Join Rentokil Initial, a leader in customer service excellence.
- Benefits: Competitive salary, bonuses, discounts, and career growth opportunities.
- Other info: Enjoy a supportive work environment with industry-leading training.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24989 - 24989 £ per year.
We are currently seeking a Key Account Administrator to join our dedicated team in Leeds. If you are passionate about providing excellent customer service and are highly organized, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of £24,989 per annum. Expected OTE: £25,500 per annum pro rata, with bonus and commission schemes available.
- Benefits: Discount scheme, bonus, and career opportunities.
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
- Work‑Life Balance: Full‑time, permanent (37.5 hr week), Monday‑Friday.
- Industry‑Leading Training: Receive top‑notch training to support our customers' needs.
The Role
As a Key Account Administrator, you will be responsible for handling incoming calls and emails for internal and external stakeholders.
Key Responsibilities
- Handling customer complaints via letters, telephone calls and emails (all inbound calls/letters).
- Monitoring customer accounts.
- Dealing with invoice queries.
- Processing sales on our systems.
- Supporting the rollout of new processes.
- Completing and maintaining customer trackers.
- Attending customer meetings.
- Updating colleagues with job and contract numbers to arrange works.
- Checking visit information.
Requirements
- Previous experience in a customer service role.
- Proficient in using Word, Excel and GDoc suite.
- Excellent numeracy and literacy skills.
- Excellent communication skills.
- Strong organisational skills.
- Ability to work well within a team.
- You may be required to pass a DBS check depending on the role you have applied for.
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Uncapped leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend – earn up to £1,000 for referring someone to work for Rentokil Initial.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Key Account Administrator - Helpdesk in Leeds employer: Rentokil Initial Careers
Rentokil Initial is an exceptional employer located in Leeds, offering a competitive salary package and a range of benefits including a relocation package for those moving from afar. With a strong focus on work-life balance, industry-leading training, and ample opportunities for career growth, employees are supported in their professional development while enjoying a vibrant and inclusive work culture. Join us to be part of a team that values excellent customer service and rewards your contributions with bonuses and recognition.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Administrator - Helpdesk in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rentokil Initial Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rentokil Initial Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Administrator - Helpdesk in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rentokil Initial Careers:Your cover letter is your chance to shine! Tell us why you want to work at Rentokil Initial Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rentokil Initial Careers!
How to prepare for a job interview at Rentokil Initial Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
