Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer calls and emails, manage accounts, and support new processes.
- Company: Join Rentokil Initial, a global leader in pest control and hygiene services.
- Benefits: Enjoy competitive salary, bonuses, discounts, and a relocation package.
- Why this job: Be part of a supportive team with industry-leading training and career growth opportunities.
- Qualifications: Customer service experience and proficiency in Word, Excel, and GSuite required.
- Other info: Potential for uncapped commission and long service recognition.
The predicted salary is between 19996 - 23996 £ per year.
Join Our Team and Make a Difference! We are currently seeking a Key Account Administrator to join our dedicated team. If you are passionate about providing excellent customer service and are highly organised, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of £23,996 per annum. Expected OTE: £25,500 per annum, with bonus and commission schemes available.
- Benefits: Discount scheme, bonus and career opportunities.
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
- Work-Life Balance: Full-time, 6 months fixed term, Monday to Friday (37.5 hr week).
- Industry-Leading Training: Receive top-notch training to support our customers' needs.
The Role
As a Key Account Administrator, you will be responsible for handling incoming calls and emails for internal and external stakeholders.
Key Responsibilities:
- Handling customer complaints via letters, telephone calls and emails.
- Monitoring customer accounts.
- Dealing with invoice queries.
- Processing sales on our systems.
- Supporting the rollout of new processes.
- Completing and maintaining customer trackers.
- Attending customer meetings.
- Updating colleagues with job and contract numbers to arrange works.
- Checking visit information.
Requirements
- Previous experience in a customer service role.
- Proficient in using Word, Excel and GSuite.
- Excellent numeracy and literacy skills.
- Excellent communication skills.
- Strong organisational skills.
- Ability to work well within a team.
You may be required to pass a DBS check depending on the role you have applied for.
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Uncapped leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
Rentokil Initial is an equal opportunities employer committed to creating a diverse working environment.
Key Account Administrator employer: Rentokil Initial Careers
Contact Detail:
Rentokil Initial Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Administrator
✨Tip Number 1
Familiarise yourself with Rentokil Initial's services and values. Understanding their commitment to customer service and employee development will help you align your responses during interviews and show that you're genuinely interested in the company.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your organisational skills and ability to handle customer complaints effectively. Being able to share specific instances where you've excelled in these areas can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Rentokil Initial on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Demonstrate your proficiency in tools like Word, Excel, and GSuite during the interview. You might be asked to perform tasks or answer questions related to these applications, so being prepared to showcase your skills can give you an edge.
We think you need these skills to ace Key Account Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Key Account Administrator position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience, organisational skills, and proficiency in tools like Word, Excel, and GSuite. Use bullet points for clarity and impact.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and how your skills make you a great fit for the role. Mention specific examples from your past experiences that demonstrate your ability to handle customer complaints and manage accounts effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Key Account Administrator role.
How to prepare for a job interview at Rentokil Initial Careers
✨Showcase Your Customer Service Skills
As a Key Account Administrator, your ability to handle customer complaints and queries is crucial. Prepare examples from your previous roles where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks, prioritise responsibilities, and maintain accurate records, especially when dealing with customer accounts and invoices.
✨Familiarise Yourself with Relevant Software
Proficiency in Word, Excel, and GSuite is essential. Brush up on these tools before the interview and be prepared to discuss how you've used them in past roles to enhance productivity and efficiency.
✨Research Rentokil Initial
Understanding the company's values and services will help you align your answers with their mission. Familiarise yourself with their focus on customer service and employee development to show that you're a good fit for their team.
