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For Companies At a Glance
- Tasks: Handle customer calls and emails, manage accounts, and support new processes.
- Company: Join Rentokil Initial, a global leader in pest control and hygiene services.
- Benefits: Enjoy competitive salary, bonuses, discounts, and a relocation package.
- Why this job: Be part of a supportive team with industry-leading training and career growth opportunities.
- Qualifications: Customer service experience and proficiency in Word, Excel, and GDoc suite required.
- Other info: Full-time, 6-month fixed term role with a focus on work-life balance.
The predicted salary is between 20000 - 24000 £ per year.
Rentokil Initial Key Account Administrator
Join Our Team and Make a Difference!
We are currently seeking a Key Account Administrator to join our dedicated team. If you are passionate about providing excellent customer service and are highly organised, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of £23,996 per annum
- Expected OTE: £25,500 per annum, with bonus and commission schemes available
- Benefits: Discount scheme, bonus and career opportunities
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in
- Work-Life Balance: Full-time, 6 months fixed term, Monday to Friday (37.5 hr week)
- Industry-Leading Training: Receive top-notch training to support our customers\’ needs
The Role
As a Key Account Administrator, you will be responsible for handling incoming calls and emails for internal and external stakeholders.
Key Responsibilities:
- Handling customer complaints via letters, telephone calls and emails
- Monitoring customer accounts
- Dealing with invoice queries
- Processing sales on our systems
- Supporting the rollout of new processes
- Completing and maintaining customer trackers
- Attending customer meetings
- Updating colleagues with job and contract numbers to arrange works
- Checking visit information
Requirements
Requirements:
- Previous experience in a customer service role
- Proficient in using Word, Excel and GDoc suite
- Excellent numeracy and literacy skills
- Excellent communication skills
- Strong organisational skills
- Ability to work well within a team
- You may be required to pass a DBS check depending on the role you have applied for
Benefits
Benefits:
- Additional opportunities to earn more with regular bonus and commission schemes
- Salary grading system – linked to performance for those keen to develop their career within our business
- Opportunity to contribute to a Private Healthcare scheme
- Enrolment in our company pension scheme
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
- Uncapped leads commission – although this isn\’t a sales job, we appreciate and reward you for passing on sales leads
- Employee Assistance Programme (EAP) – free to access and available 24/7 to you, your family, and friends
- Long service recognition – includes an extra five days of annual leave entitlement after five years of service
- Refer a Friend – earn up to £1,000 for referring someone to work for Rentokil Initial
A Company Putting \”People First\”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world\’s leading commercial pest control services provider, Initial is the world\’s leading commercial hygiene services provider, and Ambius is the world\’s leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Our Social Links
Website: https://www.rentokil-initial.co.uk/
LinkedIn: https://uk.linkedin.com/company/rentokil-initial-uk
Facebook: https://www.facebook.com/RentokilInitialCareersUKIE
Instagram: https://www.instagram.com/rentokil_initial_uk/
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here #J-18808-Ljbffr
Key Account Administrator - 6 Month FTC employer: Rentokil Initial Careers
Contact Detail:
Rentokil Initial Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Administrator - 6 Month FTC
✨Tip Number 1
Familiarise yourself with Rentokil Initial's services and values. Understanding their commitment to customer service and employee development will help you align your responses during interviews and show that you're genuinely interested in the company.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully handled complaints or queries, as this role heavily relies on excellent communication and organisational skills.
✨Tip Number 3
Brush up on your proficiency with Word, Excel, and GDoc suite. Being able to demonstrate your technical skills during the interview can set you apart from other candidates, especially since these tools are essential for the role.
✨Tip Number 4
Network with current or former employees of Rentokil Initial through LinkedIn or other platforms. They can provide valuable insights into the company culture and the specifics of the Key Account Administrator role, which can help you tailor your approach.
We think you need these skills to ace Key Account Administrator - 6 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise your organisational skills and proficiency in Word, Excel, and GDoc suite, as these are key requirements for the Key Account Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complaints effectively. Mention specific examples from your past experiences that demonstrate your communication skills and teamwork.
Highlight Relevant Skills: In your application, clearly outline your excellent numeracy and literacy skills. Provide examples of how you've successfully monitored accounts or dealt with invoice queries in previous roles.
Research Rentokil Initial: Familiarise yourself with Rentokil Initial's values and services. Understanding their commitment to customer satisfaction and employee development will help you align your application with their company culture.
How to prepare for a job interview at Rentokil Initial Careers
✨Showcase Your Customer Service Skills
As a Key Account Administrator, you'll be handling customer complaints and queries. Be prepared to share specific examples from your past experiences that demonstrate your ability to provide excellent customer service and resolve issues effectively.
✨Demonstrate Organisational Skills
This role requires strong organisational skills. During the interview, highlight your experience in managing multiple tasks, such as monitoring customer accounts and processing sales. Use examples that illustrate how you prioritise and stay organised under pressure.
✨Familiarise Yourself with Relevant Software
Proficiency in Word, Excel, and GDoc suite is essential for this position. Brush up on these tools before the interview and be ready to discuss how you've used them in previous roles, especially in relation to tracking customer information and handling invoices.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the company. Ask about the training provided, team dynamics, or how success is measured in the Key Account Administrator role. This demonstrates your enthusiasm and commitment to the opportunity.
