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- Tasks: Manage IT Change Management processes and support service transitions effectively.
- Company: Join Rentokil Initial, a diverse and inclusive workplace.
- Benefits: Enjoy competitive salary, hybrid working, and 23 days holiday plus bank holidays.
- Why this job: Make a real impact in IT while collaborating with diverse teams.
- Qualifications: 1-3 years in IT Service Management and experience with data reporting.
- Other info: Embrace your uniqueness and be yourself in your application!
The predicted salary is between 36000 - 60000 £ per year.
The ITSM Change Analyst is responsible for the day to day management of the IT Change Management process and reporting.
Main Tasks
- The efficient and effective operation of the IT Change Management and Service Transition processes in accordance with current policies and procedures.
- Supporting the Global Change and Service Transition Manager to ensure the IT Change Management process operates effectively and efficiently.
- Working with other service management functions to ensure effective operation of the change and transition functions.
- The production of schedules of change for managing changes to the live environment.
- Progressing the status of changes with service departments to ensure data is current.
- Providing guidance to those involved in change management and service transition.
- Producing change management and service transition reports as required by the change and transition processes.
- Planning own work to meet given objectives and processes within a clear framework of accountability while exercising substantial personal responsibility and autonomy.
- Adhering to IT governance and controls.
Requirements
- 1-3 years of experience working within IT Service Management function.
- Has experience of delivering to specific objectives in a similar role handling large quantities of data and/or reporting.
- Has experience of operating agreed, standardised processes in a large organisation.
- Has practical experience of working across teams to deliver specific objectives.
- Is competent in the use of IT Service Management and Reporting applications.
Benefits
- Competitive salary.
- Hybrid working.
- Rentokil Initial Reward Scheme.
- 23 days holiday, plus 8 bank holidays.
- Employee Assistance Programme.
- Death in service benefit.
- Healthcare.
- Free parking.
At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute. We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging.
To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to joanna.sharpe@rentokil-initial.com if you need anything.
Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.
ITSM Change Analyst employer: Rentokil Initial Careers
Contact Detail:
Rentokil Initial Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Change Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the ITSM field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research common questions for Change Analysts and practice your answers. We want you to show off your skills and experience confidently.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your relevant experience in IT Service Management. Show us why you're the perfect fit for the role!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm and keeps you on their radar.
We think you need these skills to ace ITSM Change Analyst
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the ITSM Change Analyst role shine through! We want to see your genuine interest in the position and how you can contribute to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in IT Service Management. We love seeing how your skills align with what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick understanding of your fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rentokil Initial Careers
✨Know Your Change Management Processes
Familiarise yourself with the IT Change Management process and how it aligns with service transition. Be ready to discuss specific examples from your experience where you effectively managed changes or improved processes.
✨Showcase Your Data Handling Skills
Since the role involves handling large quantities of data, prepare to talk about your experience with reporting applications. Bring examples of reports you've produced and how they contributed to decision-making in your previous roles.
✨Collaboration is Key
Highlight your ability to work across teams. Think of instances where you collaborated with other service management functions to achieve objectives. This will demonstrate your teamwork skills and understanding of the broader organisational context.
✨Be Yourself and Show Passion
Remember, Rentokil Initial values authenticity. Let your personality shine through during the interview. Share your genuine interest in IT Service Management and how you can contribute to their inclusive culture.
