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For Companies At a Glance
- Tasks: Manage customer accounts and achieve collection targets while providing excellent service.
- Company: Join Rentokil Initial, a leader in the industry with a commitment to diversity.
- Benefits: Earn bonuses, enjoy discounts, and access private healthcare and pension schemes.
- Other info: Opportunities for career growth and recognition for long service.
- Why this job: Make a real impact in credit control while developing your career in a supportive environment.
- Qualifications: 2 years in collections, strong IT skills, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Credit Control Advisor to join our dedicated team at the Dudley office. If you have previous experience working in a collections environment and can support enhancing the credit control function, this could be the perfect opportunity for you.
Key Responsibilities
- Debt management and collection of customer accounts
- Responsibility for your section of the ledger
- Achieving agreed collection targets
- Providing reports on the performance of accounts
- Controlling and monitoring the daily debt
- Monitoring cash allocation and proposing corrective action on allocated accounts where needed
- Escalating serious issues to the Team Leader or Credit Manager
- Providing an excellent level of customer service
- Resolving all business queries within agreed timeframes
- Ad hoc administration duties
Requirements
- A minimum of 2 years experience within a collections environment
- ICM qualification would be advantageous
- Ability to initiate and facilitate continuous improvements
- Work to strict timeframes
- Ability to maintain a high level of accuracy
- Excellent IT skills including MS Office and Pivot tables
- Understanding of audit controls
- Excellent written and spoken communication skills
- Good organisation skills
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes
- Salary grading system - linked to performance for those keen to develop their career within our business
- Opportunity to contribute to a Private Healthcare scheme
- Enrolment in our company pension scheme
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
- Uncapped leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads
- Employee Assistance Programme (EAP) – free to access and available 24/7 to you, your family, and friends
- Long service recognition – includes an extra five days of annual leave entitlement after five years of service
- Refer a Friend – earn up to £1,000 for referring someone to work for Rentokil Initial
Equal Opportunity Employer
Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment.
Credit Control Advisor - FTC - 12 months in Dudley employer: Rentokil Initial Careers
Contact Detail:
Rentokil Initial Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Advisor - FTC - 12 months in Dudley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Credit Control Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and debt management. We recommend doing mock interviews with friends or family to build your confidence and refine your answers. Remember, it’s all about showcasing your experience and how you can enhance their credit control function!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Credit Control Advisor - FTC - 12 months in Dudley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control Advisor role. Highlight your experience in collections and any relevant skills that match the job description. We want to see how you can enhance our credit control function!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've achieved collection targets or improved processes in your previous roles.
Show Off Your IT Skills: Since excellent IT skills are a must, don’t forget to mention your proficiency with MS Office and Pivot tables. If you have any experience with audit controls, make sure to include that too – we love a detail-oriented candidate!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team at Rentokil Initial!
How to prepare for a job interview at Rentokil Initial Careers
✨Know Your Numbers
As a Credit Control Advisor, you'll be dealing with debt management and collections. Brush up on your financial metrics and be ready to discuss how you've successfully managed accounts in the past. Highlight specific examples where you achieved collection targets or improved cash flow.
✨Showcase Your Communication Skills
Excellent written and spoken communication skills are crucial for this role. Prepare to demonstrate how you've resolved business queries effectively. You might even want to role-play potential scenarios with a friend to practice your responses and ensure you're clear and concise.
✨Be Ready for Problem-Solving
The job involves monitoring cash allocation and proposing corrective actions. Think of instances where you've identified issues and implemented solutions. Be prepared to discuss these examples during the interview to show your proactive approach to challenges.
✨Familiarise Yourself with Tools
Since the role requires excellent IT skills, especially with MS Office and Pivot tables, make sure you're comfortable using these tools. If you have experience with any specific software related to credit control, mention it! It shows you're ready to hit the ground running.