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For Companies At a Glance
- Tasks: Maximise debt collection and manage customer accounts effectively.
- Company: Join Rentokil Initial, a global leader in business services with a people-first approach.
- Benefits: Enjoy competitive salary, bonuses, hybrid work, and exciting discounts.
- Why this job: Be part of a supportive team with industry-leading training and career growth opportunities.
- Qualifications: 2 years' experience in collections; ICM qualification is a plus.
- Other info: Earn up to £1,000 for referring friends and enjoy long service recognition.
The predicted salary is between 22486 - 24886 £ per year.
We are currently seeking a Credit Controller to join our dedicated team at the Dudley office. If you have previous experience working in a collections environment and can support enhancing the credit control function, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start from £22,486 per annum depending on experience
- Expected OTE: from £24,886 per annum, with bonus
- Benefits: Discount scheme, bonus and career opportunities
- Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week), Hybrid role, Tuesdays and Thursdays in the Dudley office
- Industry-Leading Training: Receive top-notch training to support our customers' needs
The Role
As a Credit Controller, you will be responsible for maximising the collection of debt, while ensuring that the debtor days are reduced in line with company targets.
Key Responsibilities:
- Debt management and collection of customer accounts
- Responsibility for your section of the ledger
- Achieving agreed collection targets
- Providing reports on the performance of accounts
- Controlling and monitoring the daily debt
- Monitoring cash allocation and proposing corrective action on allocated accounts where needed
- Escalating serious issues to the Team Leader or Credit Manager
- Providing an excellent level of customer service
- Resolving all business queries within agreed timeframes
- Ad hoc administration duties
Requirements
- A minimum of 2 years experience within a collections environment
- ICM qualification would be advantageous
- Ability to initiate and facilitate continuous improvements
- Work to strict timeframes
- Ability to maintain a high level of accuracy
- Excellent IT skills including MS Office and Pivot tables
- Understanding of audit controls
- Excellent written and spoken communication skills
- Good organisation skills
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes
- Salary grading system - linked to performance for those keen to develop their career within our business
- Opportunity to contribute to a Private Healthcare scheme
- Enrolment in our company pension scheme
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
- Uncapped leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Credit Controller employer: Rentokil Initial Careers
Contact Detail:
Rentokil Initial Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with Rentokil Initial's values and mission. Understanding their commitment to putting 'People First' will help you align your responses during interviews, showcasing how your personal values match the company's ethos.
✨Tip Number 2
Prepare specific examples from your previous experience in collections that demonstrate your ability to meet targets and improve processes. Being able to discuss these instances will show your potential value to the team.
✨Tip Number 3
Network with current or former employees of Rentokil Initial on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Stay updated on industry trends related to credit control and debt management. Demonstrating your knowledge of current practices and challenges in the field can set you apart as a well-informed candidate.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in a collections environment. Emphasise your skills in debt management, customer service, and any specific achievements that align with the responsibilities of a Credit Controller.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at Rentokil Initial. Mention how your previous experience and skills make you a perfect fit for their team, and express your understanding of their commitment to customer service.
Highlight Relevant Qualifications: If you have an ICM qualification or any other relevant certifications, be sure to mention these in your application. This can set you apart from other candidates and demonstrate your commitment to the field.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in credit control.
How to prepare for a job interview at Rentokil Initial Careers
✨Showcase Your Collections Experience
Make sure to highlight your previous experience in a collections environment. Be prepared to discuss specific examples of how you've successfully managed debt and achieved collection targets in the past.
✨Demonstrate Your IT Skills
Since excellent IT skills are crucial for this role, be ready to talk about your proficiency with MS Office and any experience you have with pivot tables. You might even want to mention any relevant software you've used in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding debt management and customer service. Think of scenarios where you resolved issues or improved processes, and be ready to share those stories.
✨Emphasise Communication Skills
As a Credit Controller, you'll need to communicate effectively with customers and team members. Prepare to demonstrate your written and spoken communication skills during the interview, perhaps by discussing how you've handled difficult conversations in the past.
