Business Analyst (Apprentice) in Crawley

Location: Gatwick & International where required.

The Company: Rentokil Initial is a major player in the Business Services Sector, operating throughout the world employing over 65,000 people in 92 countries. The Company is committed to the use of technology for a major improvement programme.

Main Purpose of role:

• Contribute to Business Value: Support the Business Analyst team by gathering and organising data and information that contributes to the business case and justification for new projects or process improvements.
• Assist in Requirements Translation: Help the Senior Business Analysts in gathering and documenting current operational processes. Draft clear User Stories and supporting documentation under supervision to accurately translate defined business processes into development requirements.
• Support Quality Assurance: Collaborate with the BA and Quality Assurance teams to document and organise acceptance criteria and test scenarios during the development. Assist business users during User Acceptance Testing (UAT) to ensure solutions meet the intended requirements.
• Aid Successful Adoption: Provide hands‑on support during the roll‑out of new features and systems. Help create and organise training materials and documentation to support end‑users in adopting new processes and realising business benefits.
• Develop Domain Knowledge: Actively learn about the domain (e.g. Service, Sales, Back office) that this role sits within and build a foundational understanding of the business processes supported, key systems, and stakeholders.

Tasks And Responsibilities:

The Associate Business Analyst is an entry‑level role designed to support the Product Team in delivering high‑value, user‑centric solutions. You will act as a vital link between business stakeholders and technical execution, ensuring that requirements are clearly defined and results are measurable. This role is ideal for a detail‑oriented problem solver who is eager to learn the full product lifecycle and contribute to a fast‑paced, evolving technical environment.

• Product & Backlog Documentation Support:
• Capture Insights: Attend stakeholder workshops; capture detailed meeting notes, action items, and key decisions.
• Draft User Stories: Create initial User Stories and Acceptance Criteria under the guidance of a Senior BA, ensuring they meet the team's "Definition of Ready."
• Process Mapping: Assist in documenting "As-Is" and "To-Be" business processes to identify enhancement opportunities.
• Market Research: Conduct research into industry trends and competitor features to provide benchmarks and inspiration for the product roadmap.
• Backlog Maintenance: Maintain the product backlog and functional specifications to ensure a "source of truth" for the team.

• Product team support:
• Coordinate the logistics and attendance for Product team ceremonies, including Stand‑ups, Refinement Sessions, and Sprint Planning.
• Act as a proactive and engaged member of the product team, contributing positively to team morale and fostering a collaborative working environment.

• Data & Performance Analysis:
• Success Measurement: Help define and track KPIs to measure the success of launched features.
• Data Gathering: Use Excel or basic SQL to provide data context that supports feature proposals or identifies pain points.
• Evidence-Based Decisions: Support the Senior BA in using internal and external data to justify product priorities.

• Stakeholder Collaboration & Communication:
• Relationship Building: Develop rapport with key operational users and Subject Matter Experts (SMEs) to facilitate smooth information gathering.
• Engagement Monitoring: Support the team in assessing stakeholder engagement levels and determining appropriate communication strategy.
• Status Reporting: Compile inputs for status reports to keep stakeholders informed of progress.

• Quality Assurance & Testing:
• UAT Coordination: Organise User Acceptance Testing (UAT) sessions, including environment setup and tracking participant feedback.
• Defect Triage: Perform initial analysis on bugs or issues reported by users to help the team prioritise fixes.

• Training:
• Attend and actively participate in all required apprenticeship training sessions and workshops.
• Complete coursework, assignments, and assessments within agreed deadlines.
• Work towards achieving the apprenticeship qualification and required standards.
• Apply newly learned knowledge and skills within day‑to‑day work activities.
• Seek guidance, support, and feedback from mentors, supervisors, and trainers.
• Demonstrate a commitment to continuous learning and professional development.
• Maintain accurate records of training progress and completed learning activities.
• Communicate regularly with the training provider and line manager regarding progress and development needs.
• Follow all apprenticeship programme requirements and company learning policies.

Requirements:

• 0‑2 years of experience in a professional, analytical, or research‑oriented role.
• A foundational understanding of how information systems and business processes intersect. You don't need to be an expert, but you must be eager to learn the technical, financial, and quality aspects of product delivery.
• A solid theoretical knowledge (and ideally some practical exposure) to Agile frameworks and the software development life cycle (SDLC).

Benefits:

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

Equal Opportunity Employer:

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute. We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to joanna.sharpe@rentokil-initial.com if you need anything.