Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer emergencies and keep everything running smoothly.
- Company: Join Rentokil Initial, a global leader in hygiene and pest control services.
- Benefits: Competitive salary, bonuses, relocation support, and exciting discounts.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Previous admin experience and strong communication skills preferred.
- Other info: Enjoy a dynamic workplace with opportunities for overtime and career growth.
The predicted salary is between 23992 - 24300 £ per year.
Join Our Team and Make a Difference! We are currently seeking a Service Controller to join our dedicated team at the Birmingham branch. If you enjoy working in a fast-paced environment and playing a key part in keeping things organised, this could be the perfect opportunity for you!
Why Join Rentokil?
- Competitive Salary Package: Start with a basic salary of £23,992 per annum
- Expected OTE: £24,298 per annum, with bonus and commission schemes available
- Benefits: RI Rewards
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in
- Work-Life Balance: Full‐time, permanent role, Monday to Friday (37.5 hr week), with potential for up to 48 hours in the future with an increased salary
- Industry‐Leading Training: Receive top‐notch training to support our customers' needs
Responsibilities
- A point of contact for customers reporting emergency works throughout the day, ensuring that the customer is kept up to date regularly
- Producing and sending programmes of technicians
- Liaise with customers to book service work (as required by the customer)
- Engaging with Technicians on a daily basis to deal with the emergency works that have been reported
- Planning and scheduling routine contractual visits with techs and customers
- Dealing with all Customer complaints and enquiries
- Assisting SCM in any service related projects
- Liaising with internal account managers to pass back and forth information
Service Controller Requirements
- Previous administrative experience with good IT skills is preferred
- Proficient user of Office 365 and Google Drive is preferred
- Good attention to detail as you must work with a high degree of accuracy
- Exceptional ability to communicate effectively
- Ability to work using your initiative and work well in a fast‐paced environment
- Demonstrate excellent customer service
- Be able to be adaptable and responsive
- Resilient with an ability to manage time effectively
Benefits
- Additional opportunities to earn more with regular bonus and commission schemes
- Salary grading system - linked to performance for those keen to develop their career within our business
- Opportunity to contribute to a Private Healthcare scheme
- Enrolment in our company pension scheme
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
- Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers
- Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial
A Company Putting "People First"
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
Service Controller - Specialist Hygiene in Birmingham employer: Rentokil Initial Careers
Contact Detail:
Rentokil Initial Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller - Specialist Hygiene in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rentokil Initial. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Service Controller, especially your customer service skills and ability to work in a fast-paced environment.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, as a Service Controller, you'll need to communicate effectively with both customers and technicians, so demonstrate that you can do just that.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Controller - Specialist Hygiene in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Controller role. Highlight your administrative experience and any relevant IT skills, as these are key for us at Rentokil.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've demonstrated excellent customer service and your ability to work in a fast-paced environment.
Show Off Your Communication Skills: Since effective communication is crucial for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to showcase your communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at Rentokil Initial Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Controller role. Familiarise yourself with the responsibilities listed in the job description, such as liaising with customers and managing emergency works. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Service Controller, effective communication is key. Prepare examples of how you've successfully communicated with customers or colleagues in the past. Think about times when you resolved complaints or coordinated with technicians, as these experiences will highlight your ability to thrive in a fast-paced environment.
✨Demonstrate Your IT Proficiency
Since the role requires good IT skills, be ready to discuss your experience with Office 365 and Google Drive. You might even want to mention specific tasks you've accomplished using these tools. This will reassure the interviewer that you can handle the administrative aspects of the job with ease.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think about how you would handle a situation where a technician needs to postpone a routine call-out due to an emergency. Being able to articulate your thought process will showcase your resilience and time management skills.