At a Glance
- Tasks: Support our lettings team with customer service, property marketing, and tenant onboarding.
- Company: Join Rentlife Ltd, a dynamic lettings company in Birmingham City Centre.
- Benefits: Enjoy a competitive salary, commission, training, and career progression opportunities.
- Other info: Friendly team environment with ongoing professional development.
- Why this job: Make a real impact in the property industry while developing your skills.
- Qualifications: Customer service experience and strong organisational skills are preferred.
The predicted salary is between 27000 - 33000 £ per year.
Location: Birmingham City Centre
Type: Full-time, Permanent
Salary: £22,000 plus commission
Rentlife Ltd is looking for a proactive, organised and customer-focused Lettings Assistant to support our busy lettings team. You will play an important role in delivering a smooth and professional experience for landlords, tenants and prospective tenants, while helping us maintain Rentlife’s reputation for exceptional service. This varied role requires strong administrative skills, excellent communication and close attention to detail. You will help uphold our service standards, maintain accurate compliance records and support the efficient day-to-day operation of the lettings department.
Key Responsibilities
- Applicant management – Respond to enquiries, register applicants, arrange viewings and maintain accurate records within our CRM system.
- Property marketing – Assist with preparing property listings, updating online portals, arranging photography and ensuring marketing details are accurate and appealing.
- Viewing coordination – Schedule and confirm appointments, obtain feedback following viewings and support the lettings team with diary management.
- Tenant onboarding – Prepare tenancy documentation, progress references, check compliance documents and help coordinate the move-in process.
- Landlord communication – Provide regular updates, gather required information and ensure landlords receive prompt and professional responses.
- Compliance administration – Help maintain accurate records for safety certificates, property checks and other legal or regulatory documentation.
- General office support – Answer telephone calls, manage emails, welcome visitors and assist the wider team with day-to-day administrative tasks.
Skills And Experience
- Previous customer service experience, ideally within property, hospitality, retail or another fast-paced environment.
- Strong organisational skills and the ability to manage several tasks at once.
- A confident, friendly and professional communication style.
- Good attention to detail and a commitment to accuracy.
- Confidence using CRM systems, Microsoft Office and other digital platforms.
- The ability to remain calm and organised while working under pressure.
- A positive, team-focused attitude and willingness to learn.
- A full UK driving licence, which is preferred but not essential.
Previous lettings experience would be helpful, but it is not essential, as training will be provided for the right candidate.
What We Offer
- Training and ongoing professional development.
- A friendly and supportive team environment.
- Experience within a busy and growing lettings business.
- Opportunities to progress into roles such as Lettings Negotiator or Property Manager.
- The opportunity to develop a long-term career within the property industry.
If you are organised, approachable and passionate about providing excellent customer service, we would be pleased to hear from you.
Lettings Assistant in Birmingham employer: rentlife
At Rentlife, we pride ourselves on fostering a dynamic and creative work environment where storytelling takes centre stage. As a Flexible Social Media Videographer, you'll not only enjoy flexible hours but also have the opportunity to build a robust portfolio while receiving mentorship from industry professionals. Our commitment to innovation and personal growth makes Rentlife an exceptional employer for those looking to make a meaningful impact in the real estate sector.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Assistant in Birmingham
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like rentlife.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like rentlife? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit rentlife's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Assistant in Birmingham
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Assistant role at rentlife, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at rentlife
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where rentlife operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to rentlife. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at rentlife.
