At a Glance
- Tasks: Provide after-sales support and monitor service cases for fleet customers and service partners.
- Company: Join a fast-growing international autonomous driving company based in London, UK.
- Benefits: Exposure to innovative electric vehicle technologies and career development opportunities.
- Other info: Fluency in English is essential; knowledge of Chinese or German is a plus.
- Why this job: Be part of a dynamic and entrepreneurial environment focused on customer satisfaction.
- Qualifications: Requires a degree in engineering and 3 years of experience in after-sales service.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for an After Sales Service Specialist to support our after-sales operations in the UK. The role will work closely with fleet customers, service partners, and headquarters technical teams to ensure high-quality service delivery, maximize vehicle uptime, and enhance customer satisfaction.
Key Responsibilities
- Provide after-sales support to fleet customers and service partners, coordinating resources to resolve vehicle service and maintenance issues.
- Monitor and follow up on service cases to ensure timely resolution and minimal vehicle downtime.
- Support the development, evaluation, and management of local service partners and contribute to the expansion of the service network.
- Deliver product and technical training to service partners as required.
- Collect and report field feedback, service issues, and quality concerns to support continuous product improvement.
- Support spare parts operations and other after-sales activities when needed.
- Build and maintain strong relationships with customers and key stakeholders.
- Provide on-site support across the UK and Switzerland as required.
Qualifications
- Degree or diploma in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum 3 years of experience in after-sales service, technical support, service operations, or fleet support within the automotive industry.
- Knowledge of vehicle systems and after-sales service processes; experience with electric vehicles is an advantage.
- Strong communication, coordination, and problem-solving skills.
- Customer-focused mindset with the ability to work independently.
- Fluent in English, both written and spoken. Chinese or German is a plus.
- Valid UK driving licence.
- Willingness to travel within the UK and Europe.
What We Offer
- Opportunity to join a fast-growing international autonomous driving company.
- Exposure to innovative electric vehicle technologies.
- A dynamic and entrepreneurial working environment.
- Career development opportunities within a growing European business.
After Sales Service Specialist employer: Renrui HR
This role offers the chance to work with cutting-edge electric vehicle technologies in London. The team values innovation and provides a supportive environment for career growth. Employees enjoy a dynamic workplace culture that encourages entrepreneurial thinking.
We think you need these skills to ace After Sales Service Specialist
After-Sales Support
Technical Support
Service Operations
Fleet Support
Vehicle Systems Knowledge
Communication Skills
Problem-Solving Skills
