Center of Excellence Specialist in Oxford

Renovo Solutions is a global healthcare technology management company supporting hospitals and pharmaceutical manufacturing companies. We offer opportunities for technicians to grow within the company and provide comprehensive solutions for managing and maintaining healthcare technologies. We invest in employee development through training, mentorship programs, and advancement paths to foster professional growth and promote from within.

This role will support laboratory services and projects at the UK Oxford Vertex facility in Milton Park. A Center of Excellence (COE) Specialist is assigned full-time to provide account assistance. This is a full-time onsite role (Mon-Fri). The COE Specialist is responsible for remote Life Science contract and asset management and must maintain excellent relationships with account sponsors, facility staff, equipment end users, vendors, and service personnel. The COE Specialist should demonstrate strong customer service, time management, communication, administrative, and organizational skills. The role may assist with negotiations of lab equipment purchases and will focus on service contracts. The role supports on-site repair technicians and operational support specialists in performing administrative responsibilities.

What you will do

• Equipment Sourcing Responsibilities: Negotiate equipment quotes with Vertex suppliers within defined SLAs, liaise with suppliers and equipment requestors. Upload revised quotes into ticketing workflow. Track savings achieved, likely in a Vertex tool or spreadsheet. Communicate delivery logistics with on-site personnel for Renovo pass-through purchases.
• Lab Equipment Repair & Maintenance Sourcing Responsibilities: Assist in the review of annual OEM/ISO service contracts and T&M spend; negotiate with OEM/ISOs to establish high-level SLAs and pricing discount rates for service contracts, repairs, and parts. Collect data and input on supplier service performance score cards for equipment service only. Assist in providing data to support Renovo QBRs and help organize supplier QBRs.
• Service Contract Management: Review POs and maintain accuracy in Renovo Live (Equipment Database). Review POs and confirm actions with Site Sponsor Engagement. Reach out to vendors for quotes. Support engagement plan with scientists/site sponsor for informing budget proposals with level of service required for equipment and costs of each option (FSWP, PM only, Standard contracts, Premium, etc.). Confirm service level requirements with site sponsors. Understand applicable discounts, consolidate, and negotiate with contract vendors. Purchase service contracts, track, and maintain service contract data. Approve POs/Invoices. Trend contract data and provide insights to site sponsors.
• Asset Management Administration: Support Site Sponsor/Renovo Site Manager Rolling Action Items List (RAIL) meetings. Provide backup to the on-site support team when needed. Issue POs. Open and track work orders. Receive/process Field Service Reports (FSRs). Schedule on-site vendors. Close POs. Track invoices in RL and update status and line items as needed. Vendor follow-up on open POs requiring invoices. Triage work orders to technicians and repairs to OEMs. Engage end users for repairs and manage T&M billing and sponsor updates.

Required Competencies

• Attention to detail
• Accountability – takes ownership of assigned work and follows items through to completion
• Communication – clear written and verbal communication, timely information
• Financial Acumen – considers financial impact of decisions
• Integrity – direct and truthful
• Customer Service – customer-first mentality and willingness to capture feedback for improvements
• Priority Setting – prioritises schedules and workload
• Team Building – mentors newer technicians and fosters respectful collaboration
• Regulatory – knowledge of accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan complies

Safety Requirements

• Maintain a safe working environment in accordance with facility policies
• Follow OSHA guidelines for bloodborne pathogens, airborne pathogens, radiation, sharps, hazardous liquids, and operating devices
• Complete safety training assignments on time
• Have sensory ability to distinguish temperature ranges, surfaces, fine motor skills, manual dexterity, and colour distinction
• Be able to carry or lift up to 50 pounds routinely

Classification FLSA: Exempt

Note: This position description does not list every activity, duty, and responsibility and may be altered by RENOVO at any time.

Salary: 30,000 – 45,000 GBP