At a Glance
- Tasks: Provide technical support via phone, chat, and email while resolving customer issues.
- Company: Join a supportive team focused on your growth and development.
- Benefits: Salary of £26,000 – £28,000 with hybrid working options.
- Other info: Dynamic environment with opportunities for progression and learning.
- Why this job: Kickstart your IT career and make a real difference for customers.
- Qualifications: Level 1 technical support experience and hands-on Microsoft 365 skills.
The predicted salary is between 26000 - 28000 £ per year.
I am looking for 2 Level 1 Engineers with hands-on service desk experience who are keen to learn and grow. If you enjoy helping people solve technical problems and want a business that will support your development, read on.
The role
- You’ll be the first point of contact for customers, providing technical support by phone, live chat and email.
- You’ll resolve issues first time wherever possible and escape to the right team when more technical input is needed.
- The workload is busy and varied, and you’ll be trusted to use your own initiative.
What you’ll be doing
- Handling calls, live chats and emails, and supporting customers with incidents and service requests.
- Owning tickets from first report through to resolution or escalation.
- Logging, categorising and prioritising incidents accurately.
- Delivering excellent customer service and meeting agreed SLAs.
- Escalating to the appropriate support level when needed.
- Supporting and administering Microsoft 365 for customers.
- Suggesting improvements to processes and the customer experience.
- Working with colleagues across the business to keep customers happy.
What you’ll need
- Existing Level 1 technical support experience, ideally within an MSP (in-house experience will be considered).
- Hands-on Microsoft 365 / Office 365 experience (essential).
- Good troubleshooting and problem-solving skills.
- A solid grounding in IT fundamentals.
- Experience supporting environments where uptime and SLAs matter.
- Clear communication with customers and colleagues at all levels.
- A positive, enthusiastic approach and a willingness to take initiative.
Nice to have
- Some knowledge of Microsoft Azure.
- A driving licence. Engineers occasionally visit customer sites, but this isn’t essential, and travel can be arranged for those who don’t drive.
What’s on offer
- Salary of £26,000 – £28,000.
- Hybrid working 3 days a week in the office, 2 days from home.
- A supportive team and real opportunities to develop and progress.
Information Technology Service Desk in Southampton employer: RENLO RECRUITMENT LTD
Join our dynamic digital team as a Senior PHP Developer, where you'll thrive in a collaborative environment that values innovation and problem-solving. We offer competitive benefits, a strong focus on employee growth through mentorship opportunities, and the chance to work on exciting greenfield projects that make a real impact. Located in a vibrant area, our workplace fosters creativity and teamwork, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Service Desk in Southampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RENLO RECRUITMENT LTD values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RENLO RECRUITMENT LTD might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RENLO RECRUITMENT LTD!
✨Direct Apply to RENLO RECRUITMENT LTD
Let's not forget to apply directly through the RENLO RECRUITMENT LTD website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Service Desk in Southampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RENLO RECRUITMENT LTD.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RENLO RECRUITMENT LTD. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RENLO RECRUITMENT LTD
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
