At a Glance
- Tasks: Lead a dynamic team providing top-notch technical support for cutting-edge measurement systems.
- Company: Join Renishaw, a leader in innovative engineering solutions.
- Benefits: Enjoy a competitive salary, hybrid working, and a fantastic benefits package.
- Other info: Embrace a culture of diversity and continuous improvement with excellent career growth opportunities.
- Why this job: Make a real impact by driving customer satisfaction and operational excellence.
- Qualifications: Proven leadership skills and expertise in coordinate measurement systems required.
The predicted salary is between 42556 - 52012 £ per year.
Renishaw is seeking an experienced and highly motivated Lead CMM & Gauging Support Engineer to lead our Product Support Engineering function and support the continued growth of our global CMM, Gauging, Equator X and AGILITY product portfolio. This is a pivotal leadership role responsible for delivering world-class technical support to customers, subsidiaries and field service teams while driving operational excellence, technical capability development and business transformation initiatives across the support organisation.
The successful candidate will combine strong technical expertise in coordinate measurement and gauging systems with proven leadership capability, ensuring our support teams remain at the forefront of customer service, product knowledge, global engineer training and continuous improvement.
Key Responsibilities
- Leadership & Resource Management
- Lead and develop the CMM & Gauging Product Support Engineering team.
- Set objectives, coach team members and support succession planning.
- Allocate resources to support customer demand.
- Support organisational growth planning, capability development and future operating model initiatives.
- Drive a culture of continuous improvement, accountability and customer focus.
- Technical Customer Support
- Own the delivery of advanced technical support for customers, subsidiaries and internal teams.
- Act as an escalation point for complex technical issues involving CMM, Gauging, Equator and AGILITY solutions.
- Lead root-cause investigations and coordinate corrective actions across engineering, software and quality teams.
- Ensure high-quality support case management and timely resolution of customer issues.
- Installations, Upgrades & Lifecycle Support
- Provide technical guidance to field service engineers and project teams.
- Support marketing teams to develop strategies and service offerings for new product introductions.
- Support the definition of critical spare strategies, maintenance approaches and lifecycle support plans.
- Global Technical Capability Development
- Develop and maintain global support documentation, installation guides and knowledge resources.
- Coordinate technical training programmes for engineers worldwide.
- Drive standardisation of support processes across regions.
- Digital Transformation & Systems
- Act as a key stakeholder in support process development within D365 and related business systems.
- Support CRM case management improvements and data quality initiatives.
- Test software releases, upgrades and new digital tools.
- Champion AI, automation and knowledge management solutions to improve support effectiveness.
- Product & Business Improvement
- Represent the voice of the customer in to the relevant product marketing team.
- Collaborate with Engineering, Quality, Marketing and Product Management teams.
- Analyse support trends and product performance data to identify improvement opportunities.
- Participate in design reviews, product validation and continuous improvement programmes.
- Compliance & Quality
- Support ISO and accreditation requirements, including UKAS-related activities where applicable.
- Ensure adherence to documented procedures and quality standards.
- Support internal and external audits.
- Promote safe working practices and compliance with company policies.
When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, subsidised onsite restaurants and coffee shops, free parking, car sharing scheme and 24 hour fitness centres (not available at all sites).
We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join Renishaw Health Trust (Aviva) and an Employee Assistance Programme for employees and family.
At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement. If you are excited about the role but feel as though you don’t meet all the requirements, we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw. We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team on 01453 490384 or recruitment@renishaw.com.
Lead Product Support Engineer in New Mills employer: Renishaw
Renishaw is an exceptional employer located in Wotton-under-Edge, Gloucestershire, offering a supportive work culture that prioritises employee development and well-being. With a strong commitment to internal promotions, a comprehensive benefits package including a 9% pension contribution, and a hybrid working model, we ensure our employees enjoy a fulfilling work-life balance while contributing to cutting-edge product security initiatives. Join us to be part of a collaborative team that values innovation and continuous learning in the field of cybersecurity.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Product Support Engineer in New Mills
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Lead Product Support Engineer role you’re after at Renishaw.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Renishaw a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Renishaw.
✨Apply Through Company Websites
When you spot a role like Lead Product Support Engineer at Renishaw, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Lead Product Support Engineer in New Mills
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Lead Product Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Renishaw a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Renishaw specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Renishaw
✨Brush Up on Core Engineering Principles
Before heading into the interview with Renishaw, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Renishaw want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
