At a Glance
- Tasks: Deliver exceptional customer service and resolve queries to ensure satisfaction.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment.
- Benefits: Enjoy generous holidays, health perks, and a supportive work environment.
- Other info: Great opportunities for personal growth and community involvement.
- Why this job: Be part of a team that values collaboration and continuous improvement.
- Qualifications: Customer-focused mindset with strong administrative skills required.
The predicted salary is between 31500 - 38500 £ per year.
This opportunity is all about great customer service; this is not a sales role. Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy resolving customer issues to achieve customer satisfaction?
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About the Team
The team are a strong unit and very accountable for their own performance. We work in an environment that empowers our employees and provides everyone an opportunity to deliver the best possible experience and share ideas to drive continuous improvement.
About the Role
The primary responsibility of the Customer Relationship Executive position is to provide an excellent customer experience for our existing customers. We achieve this through constant collaboration with our sales teams and internal stakeholders to ensure the business is achieving revenue targets, consistently improving our strong customer satisfaction scores and process improvement. The Customer Relationship Executive will engage with the customer relationship and sales teams on a daily basis as well as our customers to process requests with pace and quality. The requests will typically ensure our customers’ accounts are maintained and delivering what the customer expects. It will involve reviewing legal and pricing documents, customer billing and invoicing, and to do so successfully it will require a keen eye for detail to ensure everything is suitable. This is important because we know by achieving this, we reduce the time to revenue and deliver excellent customer satisfaction, contributing to our overall business objectives.
Responsibilities
- Partnering with the field sales team and working alongside critical internal stakeholder teams including customer support, onboarding, legal and finance to serve the customer and ensure the customer experience is as seamless as possible.
- Be a direct point of contact for the customer, including handling incoming customer queries such as billing and invoice queries, updating product configurations and user access allowing the customer to maintain and ultimately grow their services with us.
- Be the ‘last line of defence’ for data hygiene management within the CRM system, ensuring that customer accounts, opportunities and communication records are kept up to date and accurate.
Requirements
- Customer-first mindset, and the ability to deliver results on time.
- Past experience of working in a B2B environment with high value corporate clients.
- Strong administrative background and proficient in Microsoft applications.
- Demonstrate excellent work ethic and drive to succeed.
- Ability to communicate effectively with both colleagues and clients.
- A keen eye for detail is important as this helps to deliver work to a consistently high level of accuracy.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, colour, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Customer Relationship Executive employer: Renishaw
Renishaw is an exceptional employer located in Wotton-under-Edge, Gloucestershire, offering a supportive work culture that prioritises employee development and well-being. With a strong commitment to internal promotions, a comprehensive benefits package including a 9% pension contribution, and a hybrid working model, we ensure our employees enjoy a fulfilling work-life balance while contributing to cutting-edge product security initiatives. Join us to be part of a collaborative team that values innovation and continuous learning in the field of cybersecurity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Executive
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Renishaw.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Renishaw. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Relationship Executive
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Renishaw.
How to prepare for a job interview at Renishaw
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Renishaw's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Renishaw offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
