IT Support Analyst in Wotton-under-Edge

Renishaw is looking for a Support Analyst to join our IT Operations team, reporting to the Service Desk team leader. By providing and maintaining secure, available and efficient systems and equipment, IT Operations supports and enables our global employees to develop innovative solutions and technology for our customers. The Support Analyst will be at the heart of a busy and friendly department, working on a range of activities that support our company and help us to deliver well, having opportunities to grow and develop their own experience and technical skills. The successful candidate will provide support for Windows 10 & 11 PCs on both desktop and mobile PC hardware (along with the applications installed on them) and also print devices that include both laser and thermal image transfer devices. Renishaw uses a variety of PC applications including MS Office 365, Visio, and Project etc. along with many more engineering specific applications.

Responsibilities

• Provide fast, efficient and diligent IT support to Renishaw employees
• Good knowledge of Windows 10 and 11
• Basic understanding of TCP/IP and networking
• Knowledge of PC hardware
• The ability to support a variety of PC software packages
• Full UK driving licence (Desirable)

Requirements

• Previous expertise in an IT support role
• Educated to degree level or equivalent in a related IT course

When you join Renishaw, we’re committing to your future career. We also offer a highly desirable benefits package which includes a 9% non‑contributory pension, discretionary annual bonus, subsidised onsite restaurants and coffee shops, free parking, car sharing scheme, 24 hour fitness centres (not available at all sites). We also promote a healthy work‑life balance with a hybrid working policy that allows a combination of home and office based work depending on the nature of the role. Other benefits include a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12× annual salary, Cycle to Work scheme, enhanced maternity pay (subject to qualifying criteria), Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.