Dynamics 365 Support Analyst

Salary 35,000 - 40,000 depending on experience

Location Wotton-under-Edge, Gloucestershire

Hybrid 2 days/week on site (please note, no public transport available)

Renishaw are undertaking an ambitious project to deploy Microsoft Dynamics 365 throughout the global subsidiary network, and we are seeking an enthusiastic Second Line D365 Support Analyst to join our applications support team. You will have commercial experience of supporting Dynamics 365 solutions in either Customer Engagement or Finance and Operations. You will need the ability to manage multiple support requests simultaneously and work well under pressure in a fast-paced hybrid environment.

Please note: this role is a hybrid based role with 2/3 days/week onsite. Having personal transport is a necessity as public transport cannot be relied on due to our location.

Responsibilities

• Evaluate allocated incidents to determine root cause and apply appropriate system configuration or code changes where needed.
• Analyse and develop solutions for minor system change requests.
• Assist, when needed, the Level 1 support team.
• Follow existing and author new procedures as needed.
• Use ITSM tool to track and update tickets.

Key requirements

• Experience as a support analyst, with a focus on Customer Engagement or Finance and Operations.
• Microsoft Dynamics 365 certifications are desirable.
• Solid understanding of CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) concepts and functionalities.
• Ability to be flexible, multi-tasking and organise priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
• Comfortable with Information Technology Service Management (ITSM) systems and processes.
• Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers.

Desirable requirements

• SQL/Azure SQL knowledge.
• Knowledge of Power Platform, including Power BI, and Azure infrastructure and technologies.
• Appreciation of Information Technology Infrastructure Library (ITIL).

Benefits

When you join Renishaw, we are committing to your future career. That’s because we believe in developing our people’s skills and promoting them internally. We also offer a benefits package that’s highly desirable; including a 9% non-contributory pension, discretionary annual bonus, subsidised onsite restaurants and coffee shops, free parking, car sharing scheme and 24 hour fitness centres (not available at all sites). We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.