At a Glance
- Tasks: Deliver exceptional customer service and resolve queries to ensure satisfaction.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment.
- Benefits: Enjoy generous holidays, health perks, and a competitive pension scheme.
- Other info: Collaborative team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by enhancing customer experiences and driving improvements.
- Qualifications: Experience in B2B environments and strong administrative skills required.
The predicted salary is between 27000 - 33000 £ per year.
This opportunity is all about great customer service; this is not a sales role. Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy resolving customer issues to achieve customer satisfaction?
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management.
About the Team: The team is a strong unit and very accountable for their own performance. We work in an environment that empowers our employees and provides everyone an opportunity to deliver the best possible experience and share ideas to drive continuous improvement.
About the Role: The primary responsibility of the Customer Relationship Executive position is to provide an excellent customer experience for our existing customers. We achieve this through constant collaboration with our sales teams and internal stakeholders to ensure the business is achieving revenue targets, consistently improving our strong customer satisfaction scores, and process improvement. The Customer Relationship Executive will engage with the customer relationship and sales teams on a daily basis as well as our customers to process requests with pace and quality. The requests will typically ensure our customers' accounts are maintained and delivering what the customer expects. It will involve reviewing legal and pricing documents, customer billing & invoicing, and to do so successfully it will require a keen eye for detail to ensure everything is suitable. This is important because we know by achieving this, we reduce the time to revenue and deliver excellent customer satisfaction, contributing to our overall business objectives.
Responsibilities:
- Delivering an excellent customer journey by partnering with the field sales team and working alongside critical internal stakeholder teams including customer support, onboarding, legal, and finance to serve the customer and ensure the customer experience is as seamless as possible.
- Be a direct point of contact for the customer, including handling incoming customer queries such as billing & invoice queries, updating product configurations, and user access allowing the customer to maintain and ultimately grow their services with us.
- Be the 'last line of defence' for data hygiene management within the CRM system, ensuring that customer accounts, opportunities, and communication records are kept up to date and accurate.
- Maintain a customer-first mindset and the ability to deliver results on time.
- Demonstrate past experience of working in a B2B environment with high-value corporate clients.
- Possess a strong administrative background and be proficient in Microsoft applications.
- Exhibit an excellent work ethic and drive to succeed.
- Communicate effectively with both colleagues and clients.
- Have a keen eye for detail to deliver work to a consistently high level of accuracy.
Benefits:
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers, and private medical benefits.
- Wellbeing programs.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity, and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
Customer Relationship Executive in Burwell employer: Renishaw PLC
Renishaw is an exceptional employer, offering a dynamic work environment in Miskin, South Wales, where innovation meets collaboration. As a Senior Electrical Design Engineer, you'll be at the forefront of Additive Manufacturing, contributing to groundbreaking projects while enjoying a comprehensive benefits package that includes a generous pension scheme, hybrid working options, and a strong commitment to employee development. With a focus on work-life balance and opportunities for internal promotion, Renishaw fosters a culture of growth and support, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Executive in Burwell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Renishaw PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Renishaw PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Executive in Burwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Renishaw PLC:Your cover letter is your chance to shine! Tell us why you want to work at Renishaw PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Renishaw PLC!
How to prepare for a job interview at Renishaw PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
