At a Glance
- Tasks: Lead a team and manage customer-focused administrative tasks for Renfrewshire Council.
- Company: Renfrewshire Council, dedicated to providing excellent community support.
- Benefits: Gain valuable experience in administration and customer service while working in a supportive environment.
- Other info: Temporary position with potential for growth and learning opportunities.
- Why this job: Make a difference in your community while developing essential skills for your future career.
- Qualifications: Experience in customer service and administration; knowledge of Microsoft Office is a must.
The predicted salary is between 24000 - 28000 £ per year.
You will undertake a range of administrative tasks in support of the delivery of a comprehensive, customer focused, business support service across Renfrewshire Council.
Key tasks for which you will be responsible include:
- Supervision of staff
- Duties including meeting and greeting visitors and dealing with customer enquiries online and by telephone in line with Customer Care standards
- A range of administrative tasks including the preparation of correspondence, reports and minute taking as required
- Data quality checking/quality assurance
- Maintaining a range of manual and computer based recording systems ensuring that all records for which the post holder is responsible are accurate, up to date and stored in line with Council Policy
It is essential that you have experience of:
- Customer service
- Carrying out a wide range of administrative tasks
- Working with standard computer systems including Microsoft Office packages i.e. Excel and Word
It is also essential that you have the ability to:
- Work as part of a team and on your own initiative
- Meet deadlines and quality standards
- Multi-task
- Have organisational and communication skills
It is desirable that you have experience of supervising staff and developing processes and procedures, as well as a knowledge of Renfrewshire Council’s Corporate Policies and practices and Insurance Services. An SVQ Level 3 in Business Administration or equivalent is also desirable.
Please note that this post is temporary, subject to business needs and funding for 18 Months or until the requirement for the post ceases, whichever date is the earlier. If successful, you will be required to become a PVG Scheme Member. If you would like further information in relation to the Protection of Vulnerable Groups Scheme, please visit www.disclosurescotland.co.uk.
Task Leader (Peripatetic) (Full Time) (Temporary) - REN14588 employer: Renfrewshire Council
Renfrewshire Council is an excellent employer that prioritises a supportive and inclusive work culture, offering employees the chance to make a meaningful impact in their community. With a focus on professional development and growth opportunities, staff are encouraged to enhance their skills while enjoying a collaborative environment. Located in the heart of Renfrewshire, employees benefit from a strong sense of purpose and the chance to contribute to local governance and public service.
StudySmarter Expert Advice🤫
We think this is how you could land Task Leader (Peripatetic) (Full Time) (Temporary) - REN14588
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Task Leader role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administrative tasks. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed multiple tasks or improved processes in previous roles. This will demonstrate your ability to meet deadlines and quality standards.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Task Leader (Peripatetic) (Full Time) (Temporary) - REN14588
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in customer service and administrative tasks. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Skills:Don’t forget to mention your proficiency with Microsoft Office, especially Excel and Word. We’re looking for candidates who can demonstrate their ability to handle data quality checking and maintain accurate records.
Highlight Teamwork and Initiative:We value teamwork and the ability to work independently. Be sure to include examples of how you’ve successfully collaborated with others or taken the initiative in previous roles.
Apply Through Our Website:For a smooth application process, make sure to apply through our website. It’s the best way for us to receive your application and keep track of all submissions!
How to prepare for a job interview at Renfrewshire Council
✨Know Your Stuff
Make sure you’re familiar with the key tasks mentioned in the job description. Brush up on your customer service skills and administrative tasks, especially around Microsoft Office. Being able to discuss your experience confidently will show that you’re the right fit for the role.
✨Showcase Your Team Spirit
Since teamwork is essential for this position, think of examples where you’ve successfully worked as part of a team. Be ready to share how you’ve contributed to group efforts and how you can support your colleagues while also taking initiative when needed.
✨Prepare for Customer Scenarios
Expect questions about handling customer enquiries. Prepare some scenarios where you’ve dealt with difficult customers or resolved issues effectively. This will demonstrate your ability to maintain high customer care standards, which is crucial for the role.
✨Get Organised
With a focus on multi-tasking and meeting deadlines, it’s important to show your organisational skills. Bring examples of how you’ve managed multiple tasks or projects simultaneously. You could even mention any tools or methods you use to stay organised and ensure quality standards are met.
