Statutory Support Officer (Minute Taker) (Full Time) (Permanent)(2x Post) - REN14440

We are looking for a well organised person with drive and commitment to provide a support service for statutory meetings, within a changing environment. You will be part of a statutory support team that will have responsibility for minute taking provision and the completion of all post meeting tasks.

Main duties of the post include:

• attending meetings such as child/adult protection case conferences, looked after children reviews, civil contingency meetings etc;
• providing an accurate minute of meetings within agreed timescales;
• carrying out word processing to produce documents to a high standard;
• co-ordination of supporting documents;
• data quality checking;
• dealing with customer enquiries by telephone, mail, email and in person;
• supervising the work of the Statutory Support Assistants;
• managing your own workload by organising and prioritising tasks and updating information systems such as SWIFT, info@work and other databases/spreadsheets as required.

It is essential that you have experience of:

• working within a clerical role;
• working in a multi agency setting;
• providing a high level of service to partners/members of the public;
• working with common IT packages including Microsoft Office and understanding and following processes/instructions accurately.

Other essential skills include:

• minute taking skills (i.e. able to transcribe comprehensively to a high standard with minimal rework);
• word processing skills and the ability to support a variety of council officers across different locations;
• to understand and follow processes and instructions from different sources;
• to evaluate the significance and urgency of information received and take the appropriate action;
• a responsible approach to sensitive information.

A SVQ Level 3 in Business Administration (or equivalent) is desirable, as well as experience of working within a Social Work Environment e.g. children’s services and using SWIFT/ info@work/ EDMS or equivalent.

Full training and support will be given to ensure that you are able to maintain Business Support’s commitment to continuous improvement.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.