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- Tasks: Provide essential business support and manage administrative tasks efficiently.
- Company: Join a dynamic team dedicated to excellent service delivery.
- Benefits: Full-time position with opportunities for career advancement.
- Why this job: Make a difference by supporting stakeholders and enhancing customer experiences.
- Qualifications: Strong organisational skills, IT proficiency, and experience in customer care.
- Other info: Opportunity to work in a fast-paced environment with a focus on quality.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a well organised individual to ensure an effective business support service is provided to our stakeholders and customers.
Duties of the post include:
- Handling and processing manual and computerised information
- Instructing, allocating and checking work of employees
- Production and analysis of reports to deadlines
- Document production including typing letters, reports etc
- Processing financial data and information
- Communicating with internal and external customers including members of the public
You must have the ability to carry out a wide range of administrative tasks. Experience in dealing with the public and have IT skills, customer care and call handling skills, literacy and numeracy skills and ability to work to deadlines and quality standards.
It is essential that you have experience of:
- Maintaining and updating records
- Liaising with internal and external agencies
- Working with a range of software packages
- Working in a deadline driven environment
- Delivering a high standard of service to internal and external customers
- Effective communication and organisation skills
It is desirable that you have experience of:
- Supervising staff
- Using various financial systems e.g. Business World, NEC DM and Talentlink
- A knowledge of various systems and processes
An SVQ level 3 in Business Administration or equivalent is also desirable.
If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post.
Senior Clerical Officer (Permanent) (Full Time) - REN13719 employer: Renfrewshire Council
Contact Detail:
Renfrewshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Clerical Officer (Permanent) (Full Time) - REN13719
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Senior Clerical Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative tasks and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your IT skills! Be ready to discuss your experience with various software packages and how you've used them to improve efficiency in previous roles. This is key for a Senior Clerical Officer position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Clerical Officer (Permanent) (Full Time) - REN13719
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and experience in handling both manual and computerised information. We want to see how you've managed administrative tasks and supported stakeholders in previous roles.
Showcase Your IT Skills: Since you'll be working with various software packages, it's crucial to mention your IT skills clearly. Let us know about your experience with financial systems and any relevant software you've used in the past.
Highlight Customer Care Experience: We value effective communication and customer care, so share examples of how you've dealt with the public and provided high-quality service. This will show us you're a great fit for our team!
Follow Application Instructions: Make sure to apply through our website and follow any specific instructions in the job posting. This helps us streamline the process and ensures your application gets the attention it deserves!
How to prepare for a job interview at Renfrewshire Council
✨Know Your Stuff
Make sure you’re familiar with the job description and the key responsibilities. Brush up on your IT skills and any specific software mentioned, like Business World or NEC DM. Being able to discuss your experience with these tools will show you’re ready to hit the ground running.
✨Showcase Your Organisation Skills
As a Senior Clerical Officer, organisation is key. Prepare examples of how you've managed multiple tasks or projects in the past. Be ready to explain how you prioritise work and meet deadlines, as this will demonstrate your ability to thrive in a deadline-driven environment.
✨Communicate Effectively
Since the role involves liaising with both internal and external customers, practice your communication skills. Think of scenarios where you’ve successfully handled customer queries or resolved issues. Clear and confident communication can set you apart from other candidates.
✨Prepare for Questions on Supervision
If you have experience supervising staff, be prepared to discuss your approach to leadership. Think about how you allocate tasks, check work, and support your team. This will highlight your capability to manage others effectively, which is a desirable trait for this position.
