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- Tasks: Process applications for benefits and support customers in understanding their entitlements.
- Company: Join a dedicated team within Business Services focused on community support.
- Benefits: Gain valuable experience, develop communication skills, and contribute to meaningful work.
- Other info: Temporary position with potential for growth and training opportunities.
- Why this job: Make a real difference in people's lives while enhancing your professional skills.
- Qualifications: Strong communication skills and experience in administrative roles are essential.
The predicted salary is between 30000 - 40000 £ per year.
Business Services are looking to recruit a highly motivated and enthusiastic individual to join our Assessment Team. A Senior Benefits Assessor proactively contributes to the achievement of Business Services’ agreed service objectives by processing applications for the Scottish Welfare Fund, Discretionary Housing Payments and complex Housing Benefit and Council Tax Reduction claims.
Duties include:
- Taking applications, determining eligibility, and making decisions on awards for Crisis and Community Care Grants;
- The assessment and decisions of applications for Discretionary Housing Payments and complex Housing Benefit and/or Council Tax Reduction new claims or changes to customer circumstances.
As an effective communicator, you will deal with customers directly by telephone, mail, and email; explaining awards and advising applicants of other potential benefit entitlements in order to maximise their income, making referrals to other agencies where appropriate.
It is essential that you have effective customer management and communication skills and are confident in making decisions in line with legislation and council processes and procedures. You must have undertaken clerical/administrative/data input work and have knowledge of, or be willing to undertake training on, processing Housing Benefit and Council Tax Reduction claims.
It is desirable that you have an SVQ Level 3 in Business Administration/SNC in an appropriate subject or equivalent.
Please note that this post is temporary, subject to business needs and funding for 9 Months or until the requirement for the post ceases, whichever date is the earlier. If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post.
If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
Senior Benefits Assessor (Temporary) (Full Time) - REN14167 employer: Renfrewshire Council
Contact Detail:
Renfrewshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Benefits Assessor (Temporary) (Full Time) - REN14167
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of landing that Senior Benefits Assessor role.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend or in front of the mirror. We want to showcase our effective communication skills and confidence in decision-making.
✨Tip Number 3
Show off your knowledge! Brush up on the latest legislation and council processes related to Housing Benefit and Council Tax Reduction. This will help us stand out as informed candidates during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our applications and any updates directly from there.
We think you need these skills to ace Senior Benefits Assessor (Temporary) (Full Time) - REN14167
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Senior Benefits Assessor role. We want to see how you can contribute to our team and meet the specific needs outlined in the job description.
Show Off Your Communication Skills: Since effective communication is key for this role, don’t shy away from showcasing your customer management abilities. Use examples from your past experiences where you’ve successfully dealt with customers or resolved issues.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This will reflect your ability to communicate effectively in the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Renfrewshire Council
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of the Scottish Welfare Fund, Discretionary Housing Payments, and Housing Benefit. Familiarise yourself with the eligibility criteria and processes involved, as this will show your commitment and understanding of the role.
✨Showcase Your Communication Skills
As a Senior Benefits Assessor, effective communication is key. Prepare examples of how you've successfully dealt with customers in the past, whether through phone calls, emails, or face-to-face interactions. Highlight your ability to explain complex information clearly.
✨Demonstrate Decision-Making Confidence
Be ready to discuss situations where you've had to make tough decisions. Think about how you approached these scenarios and the outcomes. This will help illustrate your ability to make informed decisions in line with legislation and council procedures.
✨Prepare for Practical Scenarios
Expect to be asked about real-life scenarios during the interview. Practice how you would assess an application or handle a customer query. This will not only prepare you for potential questions but also demonstrate your practical understanding of the role.