At a Glance
- Tasks: Process applications for benefits and support customers in maximising their income.
- Company: Join a dedicated team within Business Services focused on community support.
- Benefits: Gain valuable experience, develop communication skills, and contribute to meaningful work.
- Other info: Temporary position with potential for career growth and training opportunities.
- Why this job: Make a real difference in people's lives while enhancing your professional skills.
- Qualifications: Strong communication skills and a willingness to learn about benefit processes.
The predicted salary is between 30000 - 40000 £ per year.
Advert Business Services are looking to recruit a highly motivated and enthusiastic individual to join our Assessment Team.
A Senior Benefits Assessor proactively contributes to the achievement of Business Services’ agreed service objectives by processing applications for the Scottish Welfare Fund, Discretionary Housing Payments and complex Housing Benefit and Council Tax Reduction claims.
Duties include taking applications, determining eligibility, and making decisions on awards for Crisis and Community Care Grants; the assessment and decisions of applications for Discretionary Housing Payments and complex Housing Benefit and/or Council Tax Reduction new claims or changes to customer circumstances.
As an effective communicator, you will deal with customers directly by telephone, mail, and email; explaining awards and advising applicants of other potential benefit entitlements in order to maximise their income, making referrals to other agencies where appropriate.
It is essential that you have effective customer management and communication skills and are confident in making decisions in line with legislation and council processes and procedures.
You must have undertaken clerical/administrative/data input work and have knowledge of, or be willing to undertake training on, processing Housing Benefit and Council Tax Reduction claims.
It is desirable that you have an SVQ Level 3 in Business Administration/SNC in an appropriate subject or equivalent.
Please note that this post is temporary, subject to business needs and funding for 1 Year or until the requirement for the post ceases, whichever date is the earlier.
If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post.
If you would like further information in relation to the Disclosure Scotland checks, please visit www. disclosurescotland. co. uk .
