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- Tasks: Maintain and update Council Tax and Non Domestic Rates registers while handling customer queries.
- Company: Join a supportive council team focused on community service.
- Benefits: Gain valuable experience, develop skills, and enjoy a collaborative work environment.
- Why this job: Make a difference in your community while building your professional skills.
- Qualifications: Customer service experience and proficiency in Microsoft Excel and Word.
- Other info: Temporary position with potential for growth and learning opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
You will contribute to the achievement of agreed service objectives by maintaining the Council Tax & Non Domestic Rates registers by assessing various types of information provided and thereafter updating the Council\’s online Council Tax/Non Domestic Rates billing and collection systems.
You will be required to undertake data input to the online Revenues administration systems.
Responsibilities
- Maintain and update Council Tax and Non Domestic Rates registers and related billing/collection systems.
- Input data to online Revenues administration systems accurately.
- Handle customer queries by phone, face to face and in writing.
Essential qualifications and skills
- Experience dealing with customer queries by phone, face to face and in writing.
- Experience in a clerical, administrative or data input environment.
- Basic understanding of Council Tax and/or Non Domestic Rates.
- Proficiency with Microsoft Excel and Word.
- Ability to make effective decisions based on appropriate rationale.
- Effective communication skills and the ability to present ideas clearly, verbally and in writing; able to work alone and as part of a team.
Desirable qualifications and skills
- Experience in administration of Council Tax or Non Domestic Rates; participation in change activity; creating verbal and written reports; delivering coaching/training within a team and on an individual basis.
- Knowledge of Council Tax and/or Business Rates legislation and administration; experience with Northgate I-World and Information At Work systems; knowledge of Housing & Council Tax Benefits legislation & administration.
- SVQ Level 3 in Business Administration or HNC in an appropriate subject (or equivalent).
Additional information
Please note that this post is temporary, subject to business needs and funding for 1 year or until the requirement for the post ceases, whichever date is earlier.
If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post. For more information about Disclosure Scotland checks, visit www.disclosurescotland.co.uk.
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Revenues Officer employer: Renfrewshire Council
Contact Detail:
Renfrewshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll present yourself when it counts.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and helps you figure out if the role is right for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Revenues Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Revenues Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills: Don’t forget to showcase your proficiency in Microsoft Excel and Word, as well as your experience in handling customer queries. We want to see how you can bring your skills to our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate effective communication, so make sure your ideas come across clearly without unnecessary fluff.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Renfrewshire Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax and Non Domestic Rates. Familiarise yourself with the relevant legislation and administration processes. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since handling customer queries is a big part of this job, prepare examples of how you've successfully dealt with customer issues in the past. Think about specific situations where you resolved a problem or improved a customer's experience, and be ready to share those stories.
✨Excel at Excel
Proficiency in Microsoft Excel is essential for this role. Brush up on your skills, especially data input and management. If you can, practice using functions and formulas that might come in handy when discussing your experience during the interview.
✨Communicate Clearly
Effective communication is key, so practice articulating your thoughts clearly and concisely. Whether it's answering questions or presenting your ideas, being able to communicate well will set you apart. Consider doing mock interviews with a friend to refine your delivery.