At a Glance
- Tasks: Ensure high-quality estate management and customer-focused services in your neighbourhood.
- Company: Join a dedicated team committed to community welfare and tenant support.
- Benefits: Full-time position with opportunities for professional development and community impact.
- Other info: Flexible working hours, including evenings and weekends, with career growth potential.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Experience in housing, estate management, and effective communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
You will ensure a high quality, customer focused Estate Management Service within the neighbourhood, ensuring effective customer liaison and promotion of tenant participation and that all housing management functions are carried out in accordance with Council policy and procedures. A key aspect will be to ensure that all rent arrears recovery and early intervention activities are carried out in accordance with policies and procedures to minimise any debt owed.
Duties include ensuring that the environment in your designated area is well maintained and kept clean and tidy. You will also highlight any unresolved local problems with other service providers and take appropriate action in conjunction with Local Housing Services Co-ordinator, visit tenants in their own home and conduct interviews with tenants at the office.
It is essential you have housing experience including estate management and debt recovery; dealing with the public in their own home or in an interview situation; experience of letter and report writing; have effective verbal and written communication skills with the ability to use your own initiative.
You must have knowledge of Housing (Scotland) Act, Housing Benefit Regulations and Tenants Act and must be willing to work out of hours evenings and weekends, as and when required.
A national certificate level qualification in Housing, Business Studies or equivalent is desirable as is a full current driving licence.
If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
Housing Officer (Permanent) (Full Time) - REN14640 in Renfrew employer: Renfrewshire Council
As a Housing Officer with us, you will join a dedicated team committed to delivering exceptional estate management services within the community. Our supportive work culture prioritises employee development, offering training and growth opportunities to enhance your skills in housing management and tenant engagement. Located in a vibrant area, we provide a fulfilling environment where your contributions directly impact the lives of residents, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Permanent) (Full Time) - REN14640 in Renfrew
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Housing Officers. Practice your responses, focusing on your experience with estate management and debt recovery. We want you to shine when discussing how you handle tenant interactions!
✨Tip Number 3
Showcase your communication skills! Whether it’s through a mock interview or networking chat, demonstrate your ability to engage effectively with others. Remember, being personable is key in this role, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Get your application in and let’s get you that Housing Officer role!
We think you need these skills to ace Housing Officer (Permanent) (Full Time) - REN14640 in Renfrew
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in housing management and debt recovery. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise!
Show Off Your Communication Skills:Since effective communication is key for this role, ensure your written application reflects your ability to convey information clearly. Use concise language and structure your thoughts logically to impress us right from the start.
Highlight Your Initiative:We love candidates who can take the lead! In your application, mention instances where you’ve used your initiative to solve problems or improve processes. This will show us that you’re proactive and ready to tackle challenges head-on.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Renfrewshire Council
✨Know Your Housing Legislation
Make sure you brush up on the Housing (Scotland) Act, Housing Benefit Regulations, and the Tenants Act. Being able to discuss these laws confidently will show that you’re not just familiar with the basics but also understand how they apply in real-world scenarios.
✨Demonstrate Customer Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you’ve resolved tenant issues or improved their experience. This will highlight your commitment to a customer-focused approach, which is crucial for this role.
✨Showcase Your Communication Skills
Since effective verbal and written communication is key, practice articulating your thoughts clearly. You might even want to prepare a short report or letter as a mock exercise. This will help you feel more confident when discussing your writing skills during the interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with rent arrears or resolving local problems. Think through potential scenarios beforehand and outline your thought process. This will demonstrate your problem-solving abilities and initiative.
