At a Glance
- Tasks: Assist in delivering local housing services and advising customers on tenancy matters.
- Company: Join a supportive team dedicated to improving community housing.
- Benefits: Gain valuable experience, flexible working hours, and potential for career growth.
- Other info: Temporary positions available with opportunities for further training and development.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in public-facing roles and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
The Housing Assistant will contribute to the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing and advising customers in person, by telephone or video link regarding key tenancy matters, including termination of tenancy; and maximising income for the Council, including managing rent arrears and advising our tenants on income maximisation.
You must have relevant experience of dealing with the public in person and on the telephone, working with figures and Microsoft Office packages. A general knowledge of housing services is essential, as are numeracy skills, and you must have effective customer service and communication skills. The ability and confidence to deal with angry/upset customers is also required.
You will be expected to use your initiative when making decisions and you must be capable of organising your own workload and work at other locations and/or work flexibly when required. A National Certificate in Housing (or equivalent) is desirable.
Please note that we have two posts that are temporary, subject to business needs and funding for 10 and 6 months or until the requirement for the post ceases, whichever date is the earlier. If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
Housing Assistant (Full Time) (Temporary) 2x Post - REN14605 in Renfrew employer: Renfrewshire Council
As a Housing Assistant with us, you will be part of a dedicated team committed to enhancing local housing services and making a real difference in the community. We offer a supportive work culture that values employee growth, providing opportunities for professional development and training in housing services. Located in a vibrant area, our organisation prioritises work-life balance and fosters an inclusive environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant (Full Time) (Temporary) 2x Post - REN14605 in Renfrew
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on the council's housing services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with upset customers, think of scenarios where you might need to handle difficult situations. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Show off your numeracy skills! Brush up on your ability to work with figures, as this is key for managing rent arrears. You could even prepare some examples of how you've successfully handled numbers in past roles.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly through our platform. It’s the best way to ensure we get your details and can consider you for the role.
We think you need these skills to ace Housing Assistant (Full Time) (Temporary) 2x Post - REN14605 in Renfrew
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in housing services and customer interaction. We want to see how your skills match the role, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills:Since effective communication is key for this role, use your application to demonstrate your ability to handle various situations, especially with upset customers. Share examples that show how you’ve successfully navigated tough conversations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. This will help us see your organisational skills right from the start!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Renfrewshire Council
✨Know Your Housing Basics
Make sure you brush up on your knowledge of housing services. Understand the key issues tenants face and be ready to discuss how you would advise them on their housing prospects and tenancy matters.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with upset or angry customers. Highlight your effective communication skills and how you managed to resolve conflicts while maintaining a positive customer experience.
✨Demonstrate Your Numeracy Skills
Since you'll be working with figures, practice explaining how you've handled financial matters in previous roles. Be ready to discuss how you would manage rent arrears and assist tenants with income maximisation.
✨Be Ready for Flexibility
The role requires flexibility in workload and location. Think of instances where you've adapted to changing circumstances or taken the initiative to organise your tasks effectively. This will show that you're ready to meet the demands of the job.
