At a Glance
- Tasks: Assist in delivering local housing services and advising customers on tenancy matters.
- Company: Join a supportive team dedicated to improving community housing.
- Benefits: Full-time permanent position with opportunities for career growth.
- Other info: Flexible working options and a chance to develop your skills in housing services.
- Why this job: Make a real difference in people's lives by helping them with their housing needs.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
The Housing Assistant will contribute to the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing and advising customers in person, by telephone or video link regarding key tenancy matters, including termination of tenancy; and maximising income for the Council, including managing rent arrears and advising our tenants on income maximisation.
You must have relevant experience of dealing with the public in person and on the telephone, working with figures and Microsoft Office packages. A general knowledge of housing services is essential, as is numeracy skills and you must have effective customer service and communication skills. The ability and confidence to deal with angry/upset customers is also required.
You will be expected to use your initiative when making decisions and you must be capable of organising your own workload and work at other locations and/or work flexibly when required. A National Certificate in Housing (or equivalent) is desirable.
If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
Housing Assistant (Full Time) (Permanent) - REN14514 in Renfrew employer: Renfrewshire Council
As a Housing Assistant with us, you will be part of a dedicated team committed to enhancing local housing services and making a real difference in the community. We offer a supportive work culture that prioritises employee development, providing opportunities for training and growth within the housing sector. Located in a vibrant area, our organisation values work-life balance and fosters an inclusive environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant (Full Time) (Permanent) - REN14514 in Renfrew
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, role-play common scenarios with friends or family. This will boost your confidence and prepare you for handling tricky situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Assistant (Full Time) (Permanent) - REN14514 in Renfrew
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in housing services. We want to see how your skills match the job description, so don’t hold back on showcasing your customer service and communication abilities!
Showcase Your Numeracy Skills:Since the role involves working with figures, it’s a good idea to mention any experience you have with managing finances or rent arrears. We love seeing candidates who can demonstrate their numeracy skills clearly in their application.
Be Personable:Remember, this role is all about dealing with the public! Use your application to show off your ability to handle difficult situations with upset customers. We appreciate candidates who can convey empathy and professionalism in their written communication.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Renfrewshire Council
✨Know Your Housing Services
Make sure you brush up on your knowledge of local housing services before the interview. Familiarise yourself with common tenancy issues and how to advise customers effectively. This will show that you're not just interested in the role, but that you understand the core responsibilities.
✨Practice Customer Interactions
Since you'll be dealing with customers face-to-face and over the phone, practice handling various scenarios, especially difficult ones. Role-playing with a friend can help you build confidence in managing upset customers and demonstrating your effective communication skills.
✨Showcase Your Numeracy Skills
As the role involves working with figures, be prepared to discuss your experience with numbers. Bring examples of how you've managed budgets or dealt with financial queries in previous roles. This will highlight your ability to maximise income and manage rent arrears effectively.
✨Demonstrate Initiative and Flexibility
Be ready to share examples of when you've used your initiative to solve problems or organise your workload. Employers love candidates who can think on their feet and adapt to changing situations, so have a few stories up your sleeve that showcase these qualities.
