At a Glance
- Tasks: Help people with their housing needs and provide essential advice.
- Company: Join a supportive team dedicated to improving local housing services.
- Benefits: Gain valuable experience, flexible hours, and a chance to make a difference.
- Other info: Temporary role with potential for growth and learning opportunities.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Customer service experience and good communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Overview
Housing Assistant (Temporary) will contribute to the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing and advising customers in person, by telephone or video link regarding key tenancy matters, including termination of tenancy; and maximising income for the Council, including managing rent arrears and advising tenants on income maximisation.
Responsibilities
- Interview and advise customers on housing prospects/needs in person, by telephone, or via video link.
- Advise on key tenancy matters, including termination of tenancy.
- Maximise income for the Council by managing rent arrears and advising tenants on income maximisation.
Qualifications and Skills
- Experience dealing with the public in person and on the telephone.
- Experience working with figures and Microsoft Office packages.
- General knowledge of housing services; numeracy skills; and effective customer service and communication skills.
- Ability and confidence to deal with angry or upset customers.
- Willingness to use initiative, organise own workload, and work at other locations or flexibly when required.
- National Certificate in Housing (or equivalent) is desirable.
- Conditions
This post is temporary, subject to business needs and funding for 5 months or until the requirement for the post ceases, whichever date is earlier.
If successful, you will be required to undertake a Disclosure Scotland check.
The level of check will be determined by the duties of the post.
- For more information about Disclosure Scotland checks, please visit
- #J-18808-Ljbffr
Housing Assistant (Part Time) (Temporary) - REN14780 in Paisley employer: Renfrewshire Council
As a leading provider of residential care, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. Our commitment to professional development ensures that you will have access to training and growth opportunities, allowing you to enhance your skills while making a meaningful impact in the lives of young people. Located in a vibrant community, we offer a unique chance to be part of a dedicated team that values empathy, resilience, and collaboration.
