At a Glance
- Tasks: Join our team to deliver top-notch customer service across various channels.
- Company: Dynamic organisation focused on providing excellent customer support.
- Benefits: Full-time permanent position with opportunities for growth and development.
- Other info: Assessment centre for candidates; Disclosure Scotland check needed.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 22000 - 24000 £ per year.
We are looking for a well organised individual to join the Customer Service Unit to ensure effective customer service is provided to our stakeholders and customers.
Overview: Customer Service Adviser role focusing on delivering high quality customer focused service across multiple channels including telephone, face to face and electronic methods.
Responsibilities:
- Work as part of a multi-functional Customer Service Team providing high quality customer focused service delivery across a wide range of services through a variety of channels including telephone, face to face and electronic methods.
Qualifications:
- Experience of working in a customer service role dealing with members of the public and carrying out a wide range of support duties.
- Experience with software packages including Microsoft Outlook and databases.
- Ability to work as part of a team and on your own initiative, work to deadlines and quality standards, and have effective organisational, customer care and communication skills.
Desirable: SVQ Level 2 in Business Administration or equivalent.
Other information: An assessment centre will be held for these posts within Renfrewshire House. If successful you will be required to undertake a Disclosure Scotland check; the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
Customer Service Adviser (Level 1) (Full Time) (Permanent) - REN14733 in Paisley employer: Renfrewshire Council
Join our dynamic Customer Service Unit in Renfrewshire, where we prioritise a supportive work culture that values teamwork and individual initiative. As a Customer Service Adviser, you'll benefit from ongoing training and development opportunities, ensuring your professional growth while delivering exceptional service to our community. Enjoy a fulfilling career in a role that makes a real difference, all within a vibrant and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser (Level 1) (Full Time) (Permanent) - REN14733 in Paisley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Renfrewshire Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Renfrewshire Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Adviser (Level 1) (Full Time) (Permanent) - REN14733 in Paisley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Renfrewshire Council:Your cover letter is your chance to shine! Tell us why you want to work at Renfrewshire Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Renfrewshire Council!
How to prepare for a job interview at Renfrewshire Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
