At a Glance
- Tasks: Provide 24-hour concierge service, assist tenants, and ensure safety and security.
- Company: Renfrewshire Council, dedicated to community support and tenant care.
- Benefits: Full-time position with training opportunities and a supportive work environment.
- Other info: Flexible shifts, including evenings and nights, with potential for career growth.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in customer service, clerical work, and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
You will provide a 24 hour service to the Renfrewshire Council tenants and visitors at high rise concierge sites with particular reference to customer care. The main duties for this post include:
- Responding to queries from tenants, members of the public and other internal/external partners
- Responding to calls to the emergency repair line
- Liaising with tradespersons
- Record keeping and report writing
- Security patrols
- Monitoring CCTV
- Cleaning and reporting repairs
It is essential you have experience of providing a high level of service to tenants/partners and members of the public, clerical work and report writing with an understanding of budget monitoring; compiling accurate records; a working knowledge of health and safety procedures and ICT skills. You must be able to work on your own initiative and as part of a team; respond to a variety of demands without direct supervision and have a flexible approach to working at various work locations as well as effective organisational and verbal and written communication skills.
You must be prepared to be contacted outwith normal working hours to cover shifts and rotas as required. Training in CCTV, Manual Handling, First Aid and Customer Care is desirable as is a current full driving licence. The work pattern for this post is 5 days over 7 including evening and night shift hours. If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post.
Concierge (Full Time) (Permanent) - REN14689 in Paisley employer: Renfrewshire Council
Renfrewshire Council is an excellent employer, offering a supportive work culture that prioritises customer care and community engagement. Employees benefit from comprehensive training opportunities, including First Aid and Customer Care, while enjoying a flexible work environment that values initiative and teamwork. Working in this role not only provides meaningful engagement with tenants and visitors but also contributes to the safety and well-being of the community in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge (Full Time) (Permanent) - REN14689 in Paisley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Renfrewshire Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Renfrewshire Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge (Full Time) (Permanent) - REN14689 in Paisley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Renfrewshire Council:Your cover letter is your chance to shine! Tell us why you want to work at Renfrewshire Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Renfrewshire Council!
How to prepare for a job interview at Renfrewshire Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
