At a Glance
- Tasks: Assist in delivering local housing services and support customers with their housing needs.
- Company: Join a dedicated team focused on improving community housing services.
- Benefits: Gain valuable experience, flexible hours, and the chance to make a difference.
- Other info: Temporary role for 5 months with potential for flexible working locations.
- Why this job: Help people navigate their housing challenges while developing your customer service skills.
- Qualifications: Experience in customer service and a basic understanding of housing services required.
The predicted salary is between 12 - 15 £ per hour.
The Housing Assistant will contribute to the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing and advising customers in person, by telephone or video link regarding key tenancy matters, including termination of tenancy; and maximising income for the Council, including managing rent arrears and advising our tenants on income maximisation.
You must have relevant experience of dealing with the public in person and on the telephone, working with figures and Microsoft Office packages. A general knowledge of housing services is essential, as are numeracy skills, and you must have effective customer service and communication skills. The ability and confidence to deal with angry/upset customers is also required.
You will be expected to use your initiative when making decisions and you must be capable of organising your own workload and work at other locations and/or work flexibly when required. A National Certificate in Housing (or equivalent) is desirable.
Please note that this post is temporary, subject to business needs and funding for 5 months or until the requirement for the post ceases, whichever date is the earlier. If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post.
Housing Assistant (Part Time) (Temporary) - REN14780 in Moffat employer: Renfrewshire Council
As a leading provider of residential care, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. Our commitment to professional development ensures that you will have access to training and growth opportunities, allowing you to enhance your skills while making a meaningful impact in the lives of young people. Located in a vibrant community, we offer a unique chance to be part of a dedicated team that values empathy, resilience, and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant (Part Time) (Temporary) - REN14780 in Moffat
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Housing Assistant (Part Time) (Temporary) - REN14780 in Moffat
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Renfrewshire Council
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Renfrewshire Council.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Renfrewshire Council that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
