At a Glance
- Tasks: Engage with owners, tenants, and contractors to enhance housing quality and satisfaction.
- Company: Renfrewshire Council, committed to improving community housing standards.
- Benefits: Full-time permanent position with opportunities for professional growth.
- Other info: Flexible working environment with evening meetings and potential for career advancement.
- Why this job: Make a real difference in people's lives by improving their homes.
- Qualifications: Experience in public engagement and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Renfrewshire Council has recently completed a major capital investment programme to bring all of its houses up to the requirements of the Scottish Housing Quality Standard. There is an ongoing requirement to ensure our housing stock is maintained at that standard and our Housing Investment Programme continues to deliver a range of projects to improve our properties both internally and externally. This includes kitchen, bathroom, electrical rewiring and heating improvements as well as external improvements including roofing, render and rainwater goods.
A dedicated team is in place to manage these work programmes and we now wish to appoint a Liaison Officer to work with owners, tenants and contractors to deliver the improvement programmes. Customer satisfaction is a key part of our delivery strategy and as one of a team of Liaison Officers you will work closely with all stakeholders to ensure that projects are delivered on time and to agreed standards.
Our teams work flexibly across the investment programme and you will be required to work on both the internal and external upgrading programmes to reflect operational requirements. It is essential that you have experience of dealing with the public in an interview situation in relation to their specific housing issues and ideally in relation to investment programmes; working and liaising with a variety of agencies; letter/report writing and record keeping.
You must be decisive; have effective written and verbal communication skills, with the ability to work on your own initiative; organise your own workload in response to challenging deadlines and be flexible to attend evening meetings. Knowledge of the role and function of a local authority; rehousing policies and procedures and other public sector bodies is desirable. A SNC level qualification in Housing or equivalent is also desirable. A full driving license is also desirable.
If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
Liaison Officer (Full Time) (Permanent) - REN14505 employer: Renfrewshire Council
Renfrewshire Council is an excellent employer, offering a supportive work culture that prioritises employee development and community engagement. As a Liaison Officer, you will play a vital role in enhancing housing standards while enjoying flexible working arrangements and opportunities for professional growth within a dedicated team focused on customer satisfaction and impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Liaison Officer (Full Time) (Permanent) - REN14505
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with local authorities. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of rehousing policies and procedures. Show that you’re not just a candidate, but someone who understands the ins and outs of the role and can hit the ground running.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with tenants and contractors, being able to convey information clearly is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Liaison Officer (Full Time) (Permanent) - REN14505
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with housing issues and investment programmes. We want to see how your skills align with the role of a Liaison Officer, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills:Since effective written and verbal communication is key for this role, ensure your application reflects that. Use clear, concise language and demonstrate your ability to engage with various stakeholders through your writing.
Highlight Your Flexibility:We’re looking for someone who can adapt to changing circumstances, so mention any experiences where you’ve successfully managed your workload under pressure or attended evening meetings. Flexibility is a big plus for us!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Renfrewshire Council
✨Know Your Stuff
Make sure you understand the role of a Liaison Officer and the specific housing issues that come with it. Brush up on the Scottish Housing Quality Standard and be ready to discuss how your experience aligns with the ongoing improvement programmes.
✨Showcase Your Communication Skills
Since effective communication is key, prepare examples of how you've successfully dealt with the public in previous roles. Think about times when you’ve had to explain complex information clearly or resolve conflicts with stakeholders.
✨Demonstrate Flexibility
Be ready to talk about your ability to adapt to changing situations, especially regarding evening meetings or varying workloads. Share instances where you’ve successfully managed multiple tasks or adjusted your schedule to meet project deadlines.
✨Prepare for Practical Questions
Expect questions that assess your decision-making skills and ability to work independently. Prepare scenarios where you had to make quick decisions or organise your workload effectively, and be ready to discuss the outcomes.
