At a Glance
- Tasks: Assist in delivering local housing services and advising customers on tenancy matters.
- Company: Join a supportive council team dedicated to community housing.
- Benefits: Flexible hours, valuable experience, and the chance to make a difference.
- Other info: Opportunity for personal growth and a chance to work in various locations.
- Why this job: Help people navigate their housing needs while developing your customer service skills.
- Qualifications: Experience with public interaction, numeracy skills, and knowledge of housing services.
The predicted salary is between 12 - 15 € per hour.
The Housing Assistant will contribute to the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing and advising customers in person, by telephone or video link regarding key tenancy matters, including termination of tenancy; and maximising income for the Council, including managing rent arrears and advising our tenants on income maximisation.
You must have relevant experience of dealing with the public in person and on the telephone, working with figures and Microsoft Office packages. A general knowledge of housing services is essential, as is numeracy skills and you must have effective customer service and communication skills. The ability and confidence to deal with angry/upset customers is also required.
You will be expected to use your initiative when making decisions and you must be capable of organising your own workload and work at other locations and/or work flexibly when required. A National Certificate in Housing (or equivalent) is desirable.
If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
Housing Assistant (Part Time) (Permanent) - REN14506 in Johnstone employer: Renfrewshire Council
As a Housing Assistant with us, you will be part of a dedicated team committed to enhancing local housing services in a supportive and collaborative environment. We offer flexible working arrangements, opportunities for professional development, and a strong focus on employee well-being, ensuring that you can thrive both personally and professionally while making a meaningful impact in the community. Join us in a role where your skills in customer service and problem-solving will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant (Part Time) (Permanent) - REN14506 in Johnstone
✨Tip Number 1
Get to know the company and its values before your interview. This way, you can tailor your answers to show how you fit into their culture. Plus, it’ll help you ask insightful questions that impress the interviewer!
✨Tip Number 2
Practice your communication skills! Since the role involves advising customers, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've dealt with upset customers or tricky situations. This will demonstrate your ability to handle the challenges of the Housing Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Assistant (Part Time) (Permanent) - REN14506 in Johnstone
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience dealing with the public, especially in challenging situations. We want to see how you've handled tough conversations and provided excellent service, so share specific examples!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without any fluff.
Demonstrate Your Knowledge of Housing Services:Since a general knowledge of housing services is essential, don’t forget to mention any relevant experience or training you have. We’re looking for candidates who understand the ins and outs of housing, so let us know what you know!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Renfrewshire Council
✨Know Your Housing Basics
Make sure you brush up on your knowledge of housing services before the interview. Understand key tenancy matters and be ready to discuss how you would handle various scenarios, especially those involving termination of tenancy or managing rent arrears.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with upset customers. Highlight your effective communication skills and how you managed to resolve conflicts, as this will demonstrate your ability to handle challenging situations.
✨Get Comfortable with Numbers
Since the role involves working with figures, practice discussing financial concepts related to housing. Be ready to explain how you would advise tenants on income maximisation and manage rent arrears effectively.
✨Demonstrate Initiative and Flexibility
Think of instances where you've had to use your initiative in previous roles. Be prepared to discuss how you organise your workload and adapt to changing circumstances, as flexibility is key in this position.
