At a Glance
- Tasks: Assist Housing Officers in delivering local housing services and advising customers.
- Company: Join a supportive team dedicated to improving community housing.
- Benefits: Part-time hours, flexible working, and valuable experience in housing services.
- Other info: Opportunity for career growth and development in the housing sector.
- Why this job: Make a difference in people's lives while gaining essential skills in customer service.
- Qualifications: Experience with public interaction, numeracy skills, and proficiency in Microsoft Office.
The predicted salary is between 12000 - 18000 £ per year.
The Housing Assistant will support Housing Officers in the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing customers at point of tenancy sign-up and other key tenancy changes including termination of tenancy and maximising the income for the Council and minimising the amount of rent arrears.
You must have relevant experience of dealing with the public in person and on the telephone; working with figures; and Microsoft Office packages. Knowledge of housing services including estate management and debt recovery, effective customer service and communication skills, numeracy skills; and the ability and confidence to deal with angry/upset customers is also required.
You will be expected to use your initiative when making decisions; and work at other locations and/or work flexibly when required.
A National Certificate in Housing (or equivalent) is desirable.
If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
Housing Assistant (Part Time) (Permanent) - REN13675 in Johnstone employer: Renfrewshire Council
As a Housing Assistant with us, you will be part of a dedicated team committed to enhancing local housing services in a supportive and collaborative environment. We offer flexible working arrangements, opportunities for professional development, and a culture that values your contributions, ensuring you can make a meaningful impact in the community while enjoying a rewarding career. Join us in making a difference and benefit from our commitment to employee well-being and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant (Part Time) (Permanent) - REN13675 in Johnstone
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. This will help you get comfortable with common questions and let you showcase your experience in dealing with the public and handling tricky situations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional. It shows you take the opportunity seriously and are ready to represent the council well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Housing Assistant (Part Time) (Permanent) - REN13675 in Johnstone
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any relevant experience you have dealing with the public, whether in person or over the phone. We want to see how you've handled customer interactions and any situations where you've had to use your initiative.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Tailor Your Application:Take a moment to tailor your application to the Housing Assistant role. Mention specific skills like your numeracy skills and familiarity with Microsoft Office packages, as these are key for the position. We love seeing candidates who take the time to connect their background to the job!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Renfrewshire Council
✨Know Your Housing Basics
Make sure you brush up on your knowledge of housing services, especially estate management and debt recovery. Familiarise yourself with common issues that tenants face and how to address them. This will show your potential employer that you're not just interested in the role but also understand the challenges involved.
✨Practice Your People Skills
Since you'll be dealing with the public regularly, practice your communication skills. Role-play scenarios where you might have to handle upset customers or provide advice on housing needs. This will help you feel more confident during the interview and demonstrate your ability to manage difficult situations.
✨Get Comfortable with Numbers
As the role involves working with figures, make sure you're comfortable with basic numeracy. Brush up on your skills related to budgeting or calculating rent arrears. You might even want to prepare a few examples of how you've successfully managed figures in past roles to share during the interview.
✨Show Your Initiative
Be ready to discuss times when you've had to use your initiative in previous jobs. Think of specific examples where you made decisions independently or adapted to changing circumstances. This will highlight your problem-solving skills and your ability to work flexibly, which are key for this position.
