At a Glance
- Tasks: Provide essential benefit and debt advice to support vulnerable community members.
- Company: Join a dedicated team at Advert Advice Works, making a real difference.
- Benefits: Full-time role with job security and opportunities for personal growth.
- Other info: Dynamic role with potential for impactful community engagement.
- Why this job: Help people navigate financial challenges and improve their lives.
- Qualifications: Experience in money and debt advice, strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Advice Works provides benefit and debt advice to the local community. This includes many vulnerable groups, i.e. disabled people, lone parents, unemployed etc. Reporting to the Senior Service Delivery Officer, you will be responsible for maintaining high levels of customer satisfaction by dealing with members of the public in an effective and timely manner.
The successful applicant will demonstrate a commitment to excellence and a high level of seamless customer service and always strive to find a solution for the customer no matter what the circumstances.
The main duties are to:
- Provide pre and post appeal support by preparing and representing at welfare benefits appeals.
- Liaise with internal and external partners in relation to complex cases.
- Contribute to the preparation and presentation of talks and training programmes.
- Identify areas for service development and improvement.
- Respond to customer telephone enquiries; listening to your customers carefully, understanding exactly what they want and engaging in conversations.
- Resolve requests and enquiries to agreed standards by providing relevant information and advice as required.
- Provide a complete and comprehensive customer service experience by ensuring that information is recorded efficiently and accurately on all required systems at the first point of contact.
- Ensure that the progress of enquiries is logged and tracked effectively through to resolution and closure and provide relevant updates to customers.
It is essential that you have experience of delivering money and debt advice, applying the principles set to an individual’s circumstances, for example decisions by the Upper Tier of the Social Security Chamber, Social Security Commissioners, and experience in dealing with customers in a face-to-face telephone environment.
You must have knowledge of current legislation surrounding money advice, the current UK and Scottish benefits system applied in an advisory setting, and knowledge and experience in the field of Welfare Rights and the ability to comprehend benefits legislation.
You will have effective IT and interpersonal and communication skills and the ability to interpret complex information and impart it to others in a simple manner. An appropriate qualification in welfare rights/money advice is desirable.
If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
Income Adviser (Full Time) (Permanent) - REN14510 employer: Renfrewshire Council
Advert Advice Works is an exceptional employer dedicated to making a positive impact in the community by providing vital benefit and debt advice to vulnerable groups. With a strong commitment to employee development, a supportive work culture, and a focus on delivering high-quality customer service, we empower our staff to grow professionally while making a meaningful difference in people's lives. Located in a vibrant area, our team enjoys a collaborative environment that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Income Adviser (Full Time) (Permanent) - REN14510
✨Tip Number 1
Get to know the company! Research Advice Works and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your active listening skills. When you engage with potential employers, make sure to listen carefully to their needs and respond thoughtfully. This shows that you can provide the high level of customer service they’re looking for.
✨Tip Number 3
Prepare for role-play scenarios! Since the job involves dealing with complex cases, think about how you would handle different customer situations. This will help you demonstrate your problem-solving skills during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a big plus in today’s job market.
We think you need these skills to ace Income Adviser (Full Time) (Permanent) - REN14510
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Income Adviser role. Highlight your experience in delivering money and debt advice, and show how you can maintain high levels of customer satisfaction. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your effective communication skills. Use examples from your past experiences where you’ve actively listened and resolved enquiries. We love seeing how you engage with people!
Highlight Relevant Experience:Don’t forget to mention any experience you have with welfare rights and the benefits system. If you've dealt with complex cases or provided pre and post appeal support, make sure to include that! We’re keen on candidates who understand the ins and outs of the legislation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team at Advice Works!
How to prepare for a job interview at Renfrewshire Council
✨Know Your Stuff
Make sure you brush up on the current UK and Scottish benefits system. Familiarise yourself with relevant legislation and recent changes in welfare rights. This will not only help you answer questions confidently but also show your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved complex issues or helped vulnerable individuals. Be ready to discuss these experiences during the interview to demonstrate your ability to maintain high levels of customer satisfaction.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a key skill for the role, so showing that you can engage in meaningful conversations will set you apart from other candidates.
✨Be Solution-Oriented
Prepare to discuss how you approach problem-solving. Think of specific examples where you’ve identified areas for improvement or developed solutions for clients. This will highlight your proactive attitude and commitment to finding the best outcomes for customers.
