At a Glance
- Tasks: Provide top-notch estate management and support tenant participation in your community.
- Company: Join a dedicated team focused on enhancing neighbourhood living standards.
- Benefits: Full-time role with opportunities for professional growth and community impact.
- Other info: Flexible working hours, including evenings and weekends, may be required.
- Why this job: Make a difference in people's lives while developing valuable skills in housing management.
- Qualifications: Experience in housing, estate management, and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
You will ensure a high quality, customer focused Estate Management Service within the neighbourhood, ensuring effective customer liaison and promotion of tenant participation and that all housing management functions are carried out in accordance with Council policy and procedures. A key aspect will be to ensure that all rent arrears recovery and early intervention activities are carried out in accordance with policies and procedures to minimise any debt owed.
Duties include:
- Ensuring that the environment in your designated area is well maintained and kept clean and tidy.
- Highlighting any unresolved local problems with other service providers and taking appropriate action in conjunction with Local Housing Services Co-ordinator.
- Visiting tenants in their own home and conducting interviews with tenants at the office.
It is essential you have housing experience including estate management and debt recovery; dealing with the public in their own home or in an interview situation; experience of letter and report writing; have effective verbal and written communication skills with the ability to use your own initiative.
You must have knowledge of Housing (Scotland) Act, Housing Benefit Regulations and Tenants Act and must be willing to work out of hours evenings and weekends, as and when required. A national certificate level qualification in Housing, Business Studies or equivalent is desirable as is a full current driving licence.
If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
Housing Officer (Permanent) (Full Time) - REN14640 employer: Renfrewshire Council
As a Housing Officer with us, you will be part of a dedicated team committed to delivering exceptional estate management services within the community. We pride ourselves on fostering a supportive work culture that values employee development and offers opportunities for growth, ensuring you can advance your career while making a meaningful impact in the lives of our tenants. Located in a vibrant area, our organisation provides a unique chance to engage with diverse communities and contribute to local housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Permanent) (Full Time) - REN14640
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Housing (Scotland) Act and other relevant regulations. We want you to feel confident discussing how your experience aligns with the role, so practice those key points!
✨Tip Number 3
Showcase your customer service skills! When you get the chance to meet potential employers, highlight your experience in tenant participation and effective communication. Remember, it’s all about making a great impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Officer (Permanent) (Full Time) - REN14640
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in estate management and debt recovery. We want to see how your skills align with the role of a Housing Officer, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since effective verbal and written communication is key for this role, ensure your application reflects this. Use clear and concise language, and don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Demonstrate Your Initiative:We love candidates who can take the initiative! In your application, share examples of how you've proactively solved problems or improved processes in previous roles. This will show us that you’re ready to tackle challenges head-on.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Renfrewshire Council
✨Know Your Housing Policies
Make sure you brush up on the Housing (Scotland) Act, Housing Benefit Regulations, and Tenants Act. Being able to discuss these policies confidently will show that you’re not just familiar with the rules but also understand how they impact your role as a Housing Officer.
✨Demonstrate Customer Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you’ve liaised with tenants or resolved issues effectively. This will highlight your ability to maintain a high-quality estate management service.
✨Showcase Your Communication Skills
Since effective verbal and written communication is key, practice articulating your thoughts clearly. You might even want to prepare a brief report or letter as a mock exercise to demonstrate your writing skills during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, such as dealing with rent arrears or tenant complaints. Think through your approach to these situations beforehand, so you can respond confidently and show your problem-solving skills.
