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- Tasks: Provide top-notch estate management and support tenant participation in your community.
- Company: Join a dedicated team focused on enhancing neighbourhood living standards.
- Benefits: Gain valuable experience in housing management with potential for career growth.
- Other info: Temporary position with flexible hours and a chance to work closely with the community.
- Why this job: Make a real difference in people's lives while developing essential skills.
- Qualifications: Experience in housing, estate management, and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
You will ensure a high quality, customer focused Estate Management Service within the neighbourhood, ensuring effective customer liaison and promotion of tenant participation and that all housing management functions are carried out in accordance with Council policy and procedures. A key aspect will be to ensure that all rent arrears recovery and early intervention activities are carried out in accordance with policies and procedures to minimise any debt owed.
Duties include:
- Ensuring that the environment in your designated area is well maintained and kept clean and tidy.
- Highlighting any unresolved local problems with other service providers and taking appropriate action in conjunction with Local Housing Services Co-ordinator.
- Visiting tenants in their own home and conducting interviews with tenants at the office.
It is essential you have housing experience including estate management and debt recovery; dealing with the public in their own home or in an interview situation; experience of letter and report writing; have effective verbal and written communication skills with the ability to use your own initiative. You must have knowledge of Housing (Scotland) Act, Housing Benefit Regulations and Tenants Rights Act and must be willing to work out of hours evenings and weekends, as and when required.
A national certificate level qualification in Housing, Business Studies or equivalent is desirable as is a full current driving licence. Please note that this post is temporary, subject to business needs and funding for 15 months or until the requirement for the post ceases, whichever date is the earlier. If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post.
If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
Housing Officer (Full Time) (Temporary) - REN14476 employer: Renfrewshire Council
Contact Detail:
Renfrewshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Full Time) (Temporary) - REN14476
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Housing Officers. Think about your past experiences in estate management and debt recovery, and be ready to share specific examples that highlight your skills and knowledge of relevant legislation.
✨Tip Number 3
Show your passion for customer service! During interviews, emphasise your commitment to providing a high-quality, customer-focused service. Share stories that demonstrate your ability to liaise effectively with tenants and resolve issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Officer (Full Time) (Temporary) - REN14476
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in housing management and debt recovery. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise!
Show Off Your Communication Skills: Since effective verbal and written communication is key for this role, ensure your application reflects this. Use clear, concise language and make sure to proofread for any errors. We love a well-presented application!
Demonstrate Your Initiative: We’re looking for someone who can take charge and solve problems. In your application, share examples of how you’ve used your initiative in past roles, especially in dealing with tenants or managing estates.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Renfrewshire Council
✨Know Your Housing Policies
Make sure you brush up on the Housing (Scotland) Act, Housing Benefit Regulations, and Tenants Rights Act. Being able to discuss these confidently will show that you’re not just familiar with the policies but also understand how they impact your role as a Housing Officer.
✨Demonstrate Customer Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you’ve liaised with tenants or resolved issues effectively. This will highlight your ability to maintain a high-quality estate management service.
✨Showcase Your Communication Skills
Since effective verbal and written communication is key, practice articulating your thoughts clearly. You might even want to prepare a brief report or letter as a mock exercise to demonstrate your writing skills during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like dealing with rent arrears or tenant complaints. Think through how you would handle these situations, focusing on your initiative and problem-solving skills. This will help you stand out as a proactive candidate.