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- Tasks: Manage estates, liaise with tenants, and ensure a clean environment.
- Company: Join a dedicated council focused on community housing and tenant support.
- Benefits: Enjoy a permanent role with opportunities for professional growth and community impact.
- Other info: Must be willing to work evenings and weekends; driving licence preferred.
- Why this job: Make a difference in people's lives while developing valuable skills in housing management.
- Qualifications: Experience in housing, estate management, and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Advert
You will ensure a high quality, customer focused Estate Management Service within the neighbourhood, ensuring effective customer liaison and promotion of tenant participation and that all housing management functions are carried out in accordance with Council policy and procedures. A key aspect will be to ensure that all rent arrears recovery and early intervention activities are carried out in accordance with policies and procedures to minimise any debt owed.
Duties include ensuring that the environment in your designated area is well maintained and kept clean and tidy. You will also highlight any unresolved local problems with other service providers and take appropriate action in conjunction with Local Housing Services Co-ordinator, visit tenants in their own home and conduct interviews with tenants at the office.
It is essential you have housing experience including estate management and debt recovery; dealing with the public in their own home or in an interview situation; experience of letter and report writing; have effective verbal and written communication skills with the ability to use your own initiative. You must have knowledge of Housing (Scotland) Act, Housing Benefit Regulations and Tenants Rights Act and must be willing to work out of hours evenings and weekends, as and when required.
A national certificate level qualification in Housing, Business Studies or equivalent is desirable as is a full current driving licence.
If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
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Housing Officer (Full Time) (Permanent) - REN12756 employer: Renfrewshire Council
Contact Detail:
Renfrewshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Full Time) (Permanent) - REN12756
✨Tip Number 1
Familiarise yourself with the Housing (Scotland) Act and other relevant regulations. Understanding these laws will not only help you in interviews but also demonstrate your commitment to the role and your ability to navigate the legal landscape of housing management.
✨Tip Number 2
Network with current or former Housing Officers to gain insights into the role. They can provide valuable information about day-to-day responsibilities and challenges, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experience that showcase your skills in estate management and debt recovery. Being able to articulate how you've handled similar situations will set you apart from other candidates.
✨Tip Number 4
Demonstrate your customer service skills by preparing to discuss how you would handle difficult tenant situations. Showing empathy and problem-solving abilities will highlight your suitability for a role focused on tenant participation and community engagement.
We think you need these skills to ace Housing Officer (Full Time) (Permanent) - REN12756
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in estate management, debt recovery, and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Housing Officer position. Emphasise your knowledge of housing legislation and any relevant qualifications, such as a national certificate in Housing or Business Studies.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for housing management and your commitment to providing excellent customer service. Mention specific examples of how you've successfully dealt with tenants and resolved issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. Ensure that your communication is clear and professional, reflecting the effective verbal and written skills required for the role.
How to prepare for a job interview at Renfrewshire Council
✨Know Your Housing Legislation
Familiarise yourself with the Housing (Scotland) Act, Housing Benefit Regulations, and Tenants Rights Act. Being able to discuss these laws confidently will demonstrate your expertise and commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've effectively dealt with the public, especially in challenging situations. Highlight your ability to communicate clearly and empathetically, as this is crucial for a Housing Officer.
✨Demonstrate Initiative and Problem-Solving
Think of instances where you've taken the initiative to resolve issues or improve processes. This role requires proactive problem-solving, so be ready to share relevant experiences.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve real-life scenarios you could face as a Housing Officer. Practising your responses will help you articulate your thought process and decision-making skills effectively.