At a Glance
- Tasks: Assist Housing Officers with customer interviews and tenancy processes.
- Company: Join a dedicated team focused on delivering essential housing services.
- Benefits: Gain valuable experience in a supportive environment with flexible working options.
- Other info: This is a temporary position for 6 months, with potential for extension.
- Why this job: Make a real impact in the community while developing your skills in customer service.
- Qualifications: Experience in public-facing roles and proficiency in Microsoft Office required.
The predicted salary is between 28800 - 43200 £ per year.
Advert
The Housing Assistant will support Housing Officers in the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing customers at point of tenancy sign-up and other key tenancy changes including termination of tenancy and maximising the income for the Council and minimise the amount of rent arrears.
You must have relevant experience of dealing with the public in person and on the telephone; working with figures; and Microsoft Office packages. Knowledge of housing services including estate management and debt recovery, effective customer service and communication skills, numeracy skills; and the ability and confidence to deal with angry/upset customers is also required.
You will be expected to use your initiative when making decisions; and work at other locations and/or work flexibly when required.
A National Certificate in Housing (or equivalent) is desirable.
Please note that this post is temporary, subject to business needs and funding for 6 Months or until the requirement for the post ceases, whichever date is the earlier.
If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
#J-18808-LjbffrHousing Assistant (Temporary)(Full Time) - REN12919 in Renfrew employer: Renfrewshire Council
As a Housing Assistant with us, you will be part of a dedicated team committed to enhancing local housing services and making a real difference in the community. We offer a supportive work culture that values employee growth, providing opportunities for professional development and training in housing services. Located in a vibrant area, our organisation prioritises work-life balance and fosters an inclusive environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant (Temporary)(Full Time) - REN12919 in Renfrew
✨Tip Number 1
Familiarise yourself with local housing services and policies. Understanding the specific challenges and needs of your community will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Practising scenarios where you deal with upset customers can prepare you for the real thing and show that you're ready to tackle challenges head-on.
✨Tip Number 3
Get comfortable with Microsoft Office, particularly Excel, as you'll be working with figures. Consider taking a quick online course or tutorial to enhance your skills, which will make you stand out as a candidate.
✨Tip Number 4
Network with professionals in the housing sector. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to recommendations when applying for the position.
We think you need these skills to ace Housing Assistant (Temporary)(Full Time) - REN12919 in Renfrew
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements of the Housing Assistant position. Tailor your application to highlight relevant experience in customer service, handling figures, and using Microsoft Office.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous roles where you dealt with the public, managed tenancy processes, or worked in housing services. Use specific examples to demonstrate your skills in effective communication and problem-solving.
Showcase Your Skills:Make sure to mention your numeracy skills and ability to handle difficult situations, such as dealing with upset customers. Provide examples of how you've successfully navigated challenging interactions in the past.
Proofread Your Application:Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Renfrewshire Council
✨Showcase Your Customer Service Skills
As a Housing Assistant, you'll be dealing with the public regularly. Prepare examples of how you've successfully handled customer inquiries or complaints in the past, especially in challenging situations.
✨Demonstrate Your Numeracy Skills
Since the role involves working with figures and managing rent arrears, be ready to discuss your experience with numerical tasks. You might even want to brush up on basic calculations to show your confidence during the interview.
✨Familiarise Yourself with Housing Services
Research the key aspects of housing services, including estate management and debt recovery. Being knowledgeable about these areas will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your ability to handle upset customers or make decisions under pressure. Think of specific instances where you've used your initiative to resolve issues and be ready to share those stories.
