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- Tasks: Assist Housing Officers with customer interviews and tenancy management.
- Company: Join a dedicated team focused on providing essential housing services to the community.
- Benefits: Enjoy flexible working hours and gain valuable experience in public service.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and proficiency in Microsoft Office are essential.
- Other info: This is a temporary part-time role for 9 months, with potential for flexibility.
Advert
The Housing Assistant will support Housing Officers in delivering local housing services, including:
- Interviewing and advising customers on their housing prospects and needs;
- Interviewing customers at tenancy sign-up and during key tenancy changes, including termination;
- Maximising the income for the Council and minimising rent arrears.
You must have relevant experience dealing with the public both in person and on the telephone, working with figures, and using Microsoft Office packages. Knowledge of housing services, including estate management and debt recovery, effective customer service and communication skills, numeracy skills, and the confidence to handle upset or angry customers are also required.
You will be expected to use your initiative when making decisions and be willing to work at different locations and/or flexibly when needed.
A National Certificate in Housing (or equivalent) is desirable.
Please note that this post is temporary, subject to business needs and funding, for 9 months or until the requirement for the post ceases, whichever is earlier.
If successful, you will be required to undertake a Disclosure Scotland check. The level of check will depend on the duties of the role. For more information about Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
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Housing Assistant (Temporary) (Part Time) - REN12946 employer: Renfrewshire Council
Contact Detail:
Renfrewshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant (Temporary) (Part Time) - REN12946
✨Tip Number 1
Familiarise yourself with local housing services and policies. Understanding the specific challenges and needs of your community will help you engage more effectively during interviews and discussions with customers.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Practising scenarios where you might deal with upset or angry customers can prepare you for real-life interactions in this role.
✨Tip Number 3
Get comfortable with Microsoft Office, particularly Excel, as you'll be working with figures and data. Consider taking a quick online course to enhance your skills if you're not already proficient.
✨Tip Number 4
Network with professionals in the housing sector. Attend local events or join online forums to connect with others who work in housing services, which could provide valuable insights and potential referrals.
We think you need these skills to ace Housing Assistant (Temporary) (Part Time) - REN12946
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Housing Assistant position. Tailor your application to highlight your relevant experience in customer service, handling figures, and using Microsoft Office.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you dealt with the public, managed tenancy sign-ups, or worked in housing services. Use specific examples to demonstrate your ability to handle upset customers and your numeracy skills.
Showcase Your Skills: Make sure to mention your communication skills and your ability to work flexibly. If you have a National Certificate in Housing or equivalent qualifications, be sure to include this information prominently in your application.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a role that involves advising customers.
How to prepare for a job interview at Renfrewshire Council
✨Showcase Your Customer Service Skills
Since the role involves dealing with the public, it's crucial to highlight your experience in customer service. Prepare examples of how you've successfully handled difficult situations or provided excellent service in the past.
✨Demonstrate Your Knowledge of Housing Services
Familiarise yourself with local housing services and relevant legislation. Be ready to discuss how your knowledge can contribute to the role, especially in areas like estate management and debt recovery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle upset or angry customers. Think of specific scenarios where you used your initiative to resolve issues and be prepared to share these experiences.
✨Highlight Your Technical Skills
As the job requires using Microsoft Office packages, ensure you mention your proficiency with these tools. You might also want to discuss any experience you have with data management or financial figures, as this will be relevant to maximising income and minimising rent arrears.
