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- Tasks: Assist in delivering local housing services and support customers with their housing needs.
- Company: Join a dedicated team focused on improving community housing services.
- Benefits: Gain valuable experience, develop customer service skills, and work in a supportive environment.
- Why this job: Make a real difference in people's lives while enhancing your professional skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Temporary position with potential for flexible working and career development.
The predicted salary is between 24000 - 36000 £ per year.
The Housing Assistant will contribute to the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing and advising customers in person, by telephone or video link regarding key tenancy matters, including termination of tenancy; and maximising income for the Council, including managing rent arrears and advising our tenants on income maximisation.
You must have relevant experience of dealing with the public in person and on the telephone, working with figures and Microsoft Office packages. A general knowledge of housing services is essential, as is numeracy skills and you must have effective customer service and communication skills. The ability and confidence to deal with angry/upset customers is also required. You will be expected to use your initiative when making decisions and you must be capable of organising your own workload and work at other locations and/or work flexibly when required.
A National Certificate in Housing (or equivalent) is desirable. Please note that this post is temporary, subject to business needs and funding for 7 months or until the requirement for the post ceases, whichever date is the earlier. If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post.
If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
Housing Assistant (Temporary) (Full Time) - REN13794 employer: Renfrewshire Council
Contact Detail:
Renfrewshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant (Temporary) (Full Time) - REN13794
✨Tip Number 1
Get to know the company and its values before your interview. This way, you can tailor your answers to show how you fit in with their mission. Plus, it’ll help you ask insightful questions that impress the interviewer!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to express yourself clearly and confidently is key. Try role-playing common scenarios with a friend to get comfortable handling tricky situations.
✨Tip Number 3
Show off your numeracy skills by brushing up on basic maths and data management. You might be asked to handle figures during the interview, so being prepared will give you an edge. Don’t forget to mention any relevant experience with Microsoft Office too!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Housing Assistant (Temporary) (Full Time) - REN13794
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in housing services and customer interaction. We want to see how your skills match the job description, so don’t hold back on showcasing your strengths!
Showcase Your Communication Skills: Since effective communication is key for this role, use your application to demonstrate your ability to handle various situations, especially with upset customers. Share examples that show how you’ve successfully navigated tough conversations in the past.
Highlight Your Numeracy Skills: As the role involves working with figures, make sure to mention any experience you have with managing finances or rent arrears. We love seeing candidates who are confident with numbers, so don’t forget to include this in your application!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Renfrewshire Council
✨Know Your Housing Basics
Make sure you brush up on your knowledge of housing services before the interview. Understand key tenancy matters and be ready to discuss how you would handle various scenarios, especially those involving termination of tenancy or managing rent arrears.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with the public, especially in challenging situations. Highlight your effective communication skills and how you managed to calm upset customers.
✨Demonstrate Your Numeracy Skills
Since the role involves working with figures, be ready to discuss your experience with numbers and Microsoft Office packages. You might even want to practice some basic calculations or data management tasks to show your confidence.
✨Be Ready to Use Your Initiative
Think of instances where you've had to make decisions independently. The interviewers will want to see that you can organise your workload and adapt to changing circumstances, so come prepared with examples that showcase your initiative and flexibility.
