At a Glance
- Tasks: Assist in delivering local housing services and advising customers on tenancy matters.
- Company: Join a supportive council team dedicated to community housing.
- Benefits: Flexible hours, valuable experience, and the chance to make a difference.
- Other info: Opportunity for personal growth and a chance to work in various locations.
- Why this job: Help people navigate their housing needs while developing your customer service skills.
- Qualifications: Experience with public interaction, numeracy skills, and knowledge of housing services.
The predicted salary is between 20000 - 25000 € per year.
The Housing Assistant will contribute to the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing and advising customers in person, by telephone or video link regarding key tenancy matters, including termination of tenancy; and maximising income for the Council, including managing rent arrears and advising our tenants on income maximisation.
You must have relevant experience of dealing with the public in person and on the telephone, working with figures and Microsoft Office packages. A general knowledge of housing services is essential, as is numeracy skills and you must have effective customer service and communication skills. The ability and confidence to deal with angry/upset customers is also required.
You will be expected to use your initiative when making decisions and you must be capable of organising your own workload and work at other locations and/or work flexibly when required. A National Certificate in Housing (or equivalent) is desirable.
If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
Housing Assistant (Part Time) (Permanent) - REN14506 employer: Renfrewshire Council
As a Housing Assistant with us, you will be part of a dedicated team committed to enhancing local housing services in a supportive and collaborative environment. We offer flexible working arrangements, opportunities for professional development, and a strong focus on employee well-being, ensuring that you can thrive both personally and professionally while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant (Part Time) (Permanent) - REN14506
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, being clear and confident is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've successfully handled difficult situations, especially with upset customers. This will demonstrate your ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that Housing Assistant role!
We think you need these skills to ace Housing Assistant (Part Time) (Permanent) - REN14506
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any relevant experience you have in dealing with the public, especially in housing or customer service roles. We want to see how you've handled tricky situations and provided great service!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Demonstrate Your Skills:Don’t forget to mention your numeracy skills and familiarity with Microsoft Office. We’re looking for someone who can manage figures confidently, so give us examples of how you've used these skills in past roles.
Tailor Your Application:Make your application specific to the Housing Assistant role. Refer to the job description and show us how your skills align with what we’re looking for. And remember, applying through our website is the best way to get your application in front of us!
How to prepare for a job interview at Renfrewshire Council
✨Know Your Housing Basics
Make sure you brush up on your knowledge of housing services before the interview. Understand key tenancy matters and be ready to discuss how you would handle various scenarios, especially those involving termination of tenancy or managing rent arrears.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with customers, particularly in challenging situations. Highlight your effective communication skills and how you managed to turn a negative experience into a positive one.
✨Demonstrate Your Numeracy Skills
Since the role involves working with figures, be ready to discuss your experience with numbers and Microsoft Office packages. You might even want to practice some basic calculations or data management tasks to show you're comfortable with this aspect of the job.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, such as dealing with upset customers. Think about how you would use your initiative to resolve issues and manage your workload effectively, especially if you're required to work flexibly across different locations.
