At a Glance
- Tasks: Assist in delivering local housing services and support customers with their housing needs.
- Company: Join a dedicated team focused on improving community housing services.
- Benefits: Gain valuable experience, develop customer service skills, and work in a supportive environment.
- Other info: Temporary positions available with potential for flexible working.
- Why this job: Make a real difference in people's lives while enhancing your professional skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
The Housing Assistant will contribute to the delivery of local housing services including interviewing and advising customers on their housing prospects/needs; interviewing and advising customers in person, by telephone or video link regarding key tenancy matters, including termination of tenancy; and maximising income for the Council, including managing rent arrears and advising our tenants on income maximisation.
You must have relevant experience of dealing with the public in person and on the telephone, working with figures and Microsoft Office packages. A general knowledge of housing services is essential, as are numeracy skills and effective customer service and communication skills. The ability and confidence to deal with angry/upset customers is also required.
You will be expected to use your initiative when making decisions and you must be capable of organising your own workload and work at other locations and/or work flexibly when required. A National Certificate in Housing (or equivalent) is desirable.
Please note that we have two posts that are temporary, subject to business needs and funding for 10 and 6 months or until the requirement for the post ceases, whichever date is the earlier. If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
Housing Assistant (Full Time) (Temporary) 2x Post - REN14605 employer: Renfrewshire Council
As a Housing Assistant with us, you will be part of a dedicated team committed to enhancing local housing services and making a real difference in the community. We offer a supportive work culture that values employee growth, providing opportunities for professional development and training in housing services. Located in a vibrant area, our organisation prioritises work-life balance and fosters an inclusive environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant (Full Time) (Temporary) 2x Post - REN14605
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on the council's housing services. This will help you tailor your answers and show that you're genuinely interested in contributing to their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with tenants, think of scenarios where you might have to handle upset customers. Role-play these situations with a friend or family member to build your confidence.
✨Tip Number 3
Show off your numeracy skills! Be prepared to discuss how you've managed figures in previous roles. Bring examples of how you've helped maximise income or manage budgets, as this will demonstrate your capability in handling financial matters.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, you can keep an eye on any updates regarding your application!
We think you need these skills to ace Housing Assistant (Full Time) (Temporary) 2x Post - REN14605
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any relevant experience you have in dealing with the public, especially in housing or customer service roles. We want to see how you've handled tricky situations and provided great service!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Tailor Your Application:Don’t just send a generic application! Tailor it to the Housing Assistant role by mentioning specific skills from the job description, like your numeracy skills and experience with Microsoft Office. Show us why you're the perfect fit!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Renfrewshire Council
✨Know Your Housing Basics
Make sure you brush up on your knowledge of housing services before the interview. Understand key tenancy matters, income maximisation strategies, and how to manage rent arrears. This will show that you're not just interested in the role but also knowledgeable about the field.
✨Practice Customer Interactions
Since you'll be dealing with customers face-to-face and over the phone, practice your communication skills. Role-play scenarios where you might have to handle upset or angry customers. This will help you feel more confident and prepared for real-life situations.
✨Showcase Your Numeracy Skills
Be ready to demonstrate your ability to work with figures. You might be asked to solve a problem or explain how you would handle financial aspects like rent arrears. Brush up on basic maths and be prepared to discuss any relevant experience you have with figures.
✨Organise Your Workload
The job requires you to manage your own workload effectively. Think of examples from your past experiences where you've successfully organised tasks or worked flexibly. Be ready to share these during the interview to highlight your initiative and organisational skills.
